Lloyds Bank Charges Refund Rejected

[Deleted User]

Good morning,


I have had a refund request (on my girlfriends behalf) rejected by Lloyds with them making a £60 "goodwill gesture". The initial letter sent to Lloyds was requesting a total of £3114.64 and £1315.67 in interest. Please can someone advise on which charges are worth pursuing further:


1) O/D usage fees, O/D interest and returned D/D whilst under a debt management plan (step change). [all 2014]


2) Excessive Fees: Unplanned O/D fees (in excess of £100 per month) and unpaid direct debits(£35 or £70 per direct debit). These make up the majority of the claim. [2007-2009]


3) Returned DD charges where there has not been enough money in the account due to recent bank charges. [2012 and 2014]


4) Unplanned O/D where there has not been enough money in the account due to recent bank charges. [2011 and 2012]


5) Interest charges on O/D and fees whilst receiving treatment for depression and struggling to make ends meet.


Any advice would be helpful before contacting Lloyds again.


Thanks

dunstonh

. The initial letter sent to Lloyds was requesting a total of £3114.64 and £1315.67 in interest.

Interest is for borrowing money. You never get that returned.

2) Excessive Fees: Unplanned O/D fees (in excess of £100 per month) and unpaid direct debits(£35 or £70 per direct debit). These make up the majority of the claim. [2007-2009]

And that is where the request failed. The banks won the court case on bank charges. The minute you mention excessive, unfair or words similar, you damage your chances.

Any advice would be helpful before contacting Lloyds again.

The only times banks consider a part refund of charges is if you can show them that you are in current financial hardship. You have to paint the picture of bills not being paid on time due to no money. No luxury purchases (so no sky tv, mobile phones, shopping in Next and only buying food at Aldi etc).

If the bank agrees you are in current financial hardship, it will consider a range of options. Not all of them are a refund of historic charges. it could be a suspension of future charges for 6 months. If it does consider a refund of charges, then typically it is only short term charges. 6-12 months is not uncommon.

Under no circumstances should you accuse the bank of charging excessively or unfairly as you allow them to use the bank case win as a response. You must make it clear that you want them to look at the case under financial hardship criteria.

[Deleted User]

Thanks for the reply.


The £1315.67 in interest was 8% annual interest on past charges which the guide advised to add.


I shall remove the old excessive charges from the claim.


Please can you clarify: By "in current financial hardship" is that referring to at the time of the charges or now?


Thanks

dunstonh

The £1315.67 in interest was 8% annual interest on past charges which the guide advised to add.

Was that the guide that was written before the bank charges case?

Please can you clarify: By "in current financial hardship" is that referring to at the time of the charges or now?

It is now. Not historic.