EE Cancellation Warning

emmajade_2

So after getting a new phone contract I cancelled my contract with EE that had come to an end....so I thought. A couple of months later I get a letter telling me that I owe them money as I had cancelled my direct debit with them. After ringing them up they tell me that because I never used my PAC number that the contract was never cancelled!!! This was never made clear in the lengthy phone call I had with EE and although mentioned on the PAC number letter it was not clear!
They told me I owed them £72 and that I would have to give them another 30 days notice to cancel. After putting my foot down I managed to half that amount and get my contract cancelled right away.
Advice needed.... Because I would have had a failed direct debit, unknown to me, would that leave a black mark against my credit rating?!?!?!
Be warned people!
Thanks for reading!
Emma

simax

You got a letter with the rules on it - I've had one in the past and it's clear as crystal.

It's also in their Terms and Conditions if you'd bothered to read them. It's the same on all networks.

Lesson learned. Maybe I'll stick my fingers in the electrical socket then call N-Power from my hospital bed kicking off that they didn't tell me not to stick my fingers in the socket...

bairn7

Absolutely no need for this type of rude response, especially when replying to a newbie. Irrespective of your opinion of the situation. Shame on you.

wealdroam

bairn7 wrote: »

Absolutely no need for this type of rude response, especially when replying to a newbie. Irrespective of your opinion of the situation. Shame on you.

Yet you thanked them. Very puzzling.

geerex

bairn7 wrote: »

Absolutely no need for this type of rude response, especially when replying to a newbie. Irrespective of your opinion of the situation. Shame on you.

Simax is right.

People simply ignore the terms and conditions that they AGREED to when entering into a contract then bleat and cry when the company stick to them. Its like it's not their fault.

Azari

emmajade wrote: »

So after getting a new phone contract I cancelled my contract with EE that had come to an end....so I thought. A couple of months later I get a letter telling me that I owe them money as I had cancelled my direct debit with them. After ringing them up they tell me that because I never used my PAC number that the contract was never cancelled!!! This was never made clear in the lengthy phone call I had with EE and although mentioned on the PAC number letter it was not clear!
They told me I owed them £72 and that I would have to give them another 30 days notice to cancel. After putting my foot down I managed to half that amount and get my contract cancelled right away.
Advice needed.... Because I would have had a failed direct debit, unknown to me, would that leave a black mark against my credit rating?!?!?!
Be warned people!
Thanks for reading!
Emma

Emma, can you tell us how you (thought you'd) cancelled your contract?

If you simply cancelled your DD, then EE are entitled to ask you for payment.

If you phoned up to cancel and they did not follow their own procedures for implementing a cancellation, then the matter is much less clear.

bell123321

I have heard this a few times. People ring up to cancel their contact and ask for a PAC code but for some reason if you do not use the PAC code they carry on your contact. I still think its silly you need to give them so much notice to cancel a contract when you have finished the contact terms. (But that's irrelevant and just an annoyance I find lol)

I am afraid OP that I do not think there is anything you can do about it and you may have a black mark on your credit rating I am afraid.

geerex

bell123321 wrote: »

I have heard this a few times. People ring up to cancel their contact and ask for a PAC code but for some reason if you do not use the PAC code they carry on your contact. I still think its silly you need to give them so much notice to cancel a contract when you have finished the contact terms. (But that's irrelevant and just an annoyance I find lol)

I am afraid OP that I do not think there is anything you can do about it and you may have a black mark on your credit rating I am afraid.

For some reason?!?

All a PAC does is allow another provider to port that number to their network. That's it. If you don't use it, how exactly does the network know when (or if) you want your contract terminated?
I'm sorry OP, you're 100% wrong here. Next time, don't just assume.

Azari

geerex wrote: »

For some reason?!?

All a PAC does is allow another provider to port that number to their network. That's it. If you don't use it, how exactly does the network know when (or if) you want your contract terminated?

Because you tell them?

Your assertion that you have to use the PAC is absurd. What would happen if you no longer wanted a mobile. Perhaps it was a second phone. Perhaps you are going abroad.

I'm sorry OP, you're 100% wrong here. Next time, don't just assume.

Unfortunately, the OP has not returned since she made the OP, so we don't know what actually happened. For you to state that the OP is 100% wrong means that you are just as guilty of making assumptions as anyone else.

The law does not allow companies to make people jump through hoops to cancel services. If the OP told the company she wanted to cancel she has a cast iron case against any claim that EE might make.

To stand any chance of success EE would have to show some valid technical reason why they could not simply disable access to their network from the phone in question on being told that the contract was being cancelled. And given that they can speedily remove access if a phone is reported stolen, or a PAYGO phone runs out of credit, there is very little likelyhood that they could show anything of the kind.

aileth

I recently cancelled a contract with EE to move provider. I rang them up, told them I'm cancelling and this is my 30 day notice of termination of contract, oh and by the way can I have my PAC code.

Not had a single issue. Yes, the PAC does effectively 'cancel', but it only effectively cancels because you port the number to another provider. However, if you phoned them and told them you were cancelling regardless, then unless something has gone tits up (which in my previous dealings with EE wouldn't be unheard of) on their end, it would be cancelled irrespective of the PAC being used.

When you say you cancelled your contract with them, did you ring them up, specifically ask to cancel, get your PAC code, pay your final bill and then cancel your DD, or did you call to cancel, get your PAC code, then immediately cancel your DD so the payment they want is actually your final bill, or did you simply call for your PAC code without mentioning cancelling? There's a very big difference.

RosiPossum

I cancelled with T-Mobile a few years ago. I told them in no uncertain terms that I want the PAC in case I want to port the number, but either way I want the contract to end in 30 days. The person on the phone made no mention of the contract continuing if the PAC wasn't used.
It wasn't used, and the contract continued. I eventually got my money back because they hadn't told me.