Removing scratches from a device

Dollyrockerz

Hello,

Not sure if this is the right place but since it refers to a 'tech' item I thought it was most relevant.

This morning I got a new insulin pump, 2 hours later I noticed a large scratch and a small chip on the screen This is what the pump looks

like

I have ordered some displex sxcratch remover but I don;t think it's going to do the job, can anyone advise something else I can try or somewhere I can take it to get it fixed? I'm so annoyed that it is already damaged

kwikbreaks

Are you 100% sure that it isn't covered with a plastic protecting film that you are supposed to peel off?

RumRat

Call the supplier and tell them that it arrived with a scratch and chip and that you would like then to exchange it for a new one.
Do this before you start messing with trying to get the scratch off.

Dollyrockerz

Thanks guys but I definitely (stupidly) took the film off

The rep from the company trained me on the pump this morning so she would know that it wasn't scratched when it came, I've emailed the clinic to see if there's anything that can be done and to raise concerns that it has damaged so easily

RumRat

OK, so did you drop it or anything? If it wasn't there on delivery then something must have happened to cause the chip.
Hopefully the clinic may set your mind at ease and help. I suppose as long as it's function hasn't been impaired, that's the priority.