Barclays PPI Issue

nightmare911

Hi,
I received a letter this morning from barclays to a reply about my ppi claim. the letter went as following.

Dear Mrs *******

Your claim has been upheld
I have now finished investigating your claim and agree that we mis-sold you Payment Protection Insurance (PPI) on your credit card on 1 August 2002. I am sorry that this policy was mis-sold, however, we are unable to offer you a refund. We are sorry for delay in our response.

About my decision
I have made my decision after reviewing the information you provided and our internal system evidence.

Based on the evidence I have reviewed about the sale of your PPI policy I am upholding your claim as I agree the PPI policy was mis-sold.

What this means for you
When we uphold a claim about mis-sold PPI we usually offer a refund of the insurance premiums paid, as well as interest on the premiums you paid to date. We also offer an extra 8% interest as statutory compensation.

However, in your case I can confirm that although PPI was included with your credit card no PPI premiums were received. This means that there is nothing to refund to you.


i really don't understand what they mean. They stated they mis sold me PPI however i am not getting no refund. If someone could help clarify this for me and tell me what i could do next. That will be highly appreciated.

Thanks

-taff

Did you pay off the balance in full every month?

nightmare911

Yes i did

McKneff

Although you had PPI policy miss sold, you did not pay any premiums.
You only pay premiums if there is a debt to protect.


Because you paid the balance off in full each month, you didn't pay any premiums so there fore no refund.

-taff

As above, if you paid it in full each month, you never paid PPI.

nightmare911

OK thank you guys so much. I finally understand. Was just confused with the PPI and PPI premium part