MoneySaving Poll: How do you rate your home phone & broadband provider?

in Money Saving Polls
5 replies 2.7K views
Former_MSE_Sam_MFormer_MSE_Sam_M Former MSE
346 Posts
MSE Staff
Poll started 8 June 2015

How do you rate your home phone & broadband provider?

We can tell you which the cheapest providers are, but to find out if their service is any good, we need your help. So twice a year we ask you to tell us about your customer service experiences.

Please rate your HOME PHONE and BROADBAND provider(s) on customer service (not price) over the past SIX MONTHS.

Phone and broadband from the same provider? Rate each service separately.

Did you vote? Are you surprised at the results so far? Have your say below. To see the results from last time, click here.

If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide.

Thanks! :)



  • There is no option for 'not had to contact them because the service has worked'
  • I don't use my landline because BT's phone charges are ridiculously high - I use my mobile for everything except freephone numbers and even that will change next month. I'm sure I'm not the only one who has a phone line just for broadband (I have fibre). BT is so shortsighted - if their prices were reasonable I might use them.
  • John_GrayJohn_Gray Forumite
    5.8K Posts
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    I don't have a home phone/landline, so can't vote for my broadband provider!
  • I wish there was a way of specifying which "Other" you are using - we've had Aquiss for the last 3 weeks for telephone and broadband (only ADSL - free upgrade to FTTC next week) and they've been marvellous (if anything, over helpful and informative!). I suspect other similar smaller ISPs such as A&A will have similar experience - but all the smaller ones may just be pulled down by a couple of midsize/larger ones which offer bad service/support.
  • RogbradRogbrad Forumite
    16 Posts
    I've had a lot of problems with my broadband speed during evenings and weekends. Clearly there is "contention" - too many (non-BT) customers using the available bandwidth and causing congestion that slows things down. The local exchange doesn't have a single ISP that have "unbundled" so I have the option of switching (from TalkTalk) to...... BT - who are significantly more expensive and don't have a great customer service record. I live in Wales and there is a significant program by the WAG to improve broadband services throughout the country. But is this very realistic when the only provider who will really benefit is BT. I remember the days when Post Office Telephones owned the network and you couldn't even connect an answering machine to the phone line unless it was approved, and even then it had to be leased.
    How to get other ISPs to unbundle lines in remote areas????
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