Selling limits

thepedestrian

Anybody had any luck getting seller limits lifted via chat / phone ?

19lottie82

Yes. You can do it online but generally The site will tell u to phone ebay and request a rise. Each increase won't be granted any less than 30 days after the last, and you're defect rate must be above standard (Ie less than 5%).

If you are a private seller ebay may suggest you switch to a business account if you want to increase your allowances past a certain point.

thepedestrian

just over the limit at 5.37% 8( - my fault ,cancelled an item at buyers request as the "colour was slightly different to what they expected "and one item was very lightly damaged - so much so that I missed it on first inspection, but caught it on packing it up - sent a picture of damage to buyer and apologised / refunded, they were very understanding and glad that I was being upfront with them about it - another was for a lost item ( they were refunded straight away and picture sent of the POP ) - eBAY messages dont seem to go back very far as I would use these in pleading my case with them - limited to 5 items a month !

19lottie82

I don't think trying to argue your case will get you very far I'm afraid.
All you can do is try and get your defect rate back down to below 5%.
Make sure any damage on items is listed and photographed and ALWAYS send tracked. PoP is no use.

Moogles44

I've just had this. All you can do is just sell really good stuff and send quick and I even write on envelopes to please leave no feedback rather than low stars as it is as bad as negative feedback to me and that I may not be able to sell if they do.
It's based on 4 months at a time so sometimes takes a while to shift. There is no way on earth that they will raise your limit while below standard ( boy did I try!!) so I wouldn't even bother. They also make all your stuff really far back on searches so hardly anyone sees it. They make it as hard as possible to claw your way back up. I find it very unfair, especially when it's due to some buyers who love leaving lost negatives for sellers.
Good luck - it's a nightmare

soolin

thepedestrian wrote: »

just over the limit at 5.37% 8( - my fault ,cancelled an item at buyers request as the "colour was slightly different to what they expected "and one item was very lightly damaged - so much so that I missed it on first inspection, but caught it on packing it up - sent a picture of damage to buyer and apologised / refunded, they were very understanding and glad that I was being upfront with them about it - another was for a lost item ( they were refunded straight away and picture sent of the POP ) - eBAY messages dont seem to go back very far as I would use these in pleading my case with them - limited to 5 items a month !

If you cancelled on the basis it was at buyers request it should not have generated a defect- I would check that one out.

You are unfortunately between a rock and a hard place, unless you water down that percentage you are running a risk of suspension, yet with such a low selling limit they appear to be setting you up to fail. All I can do is echo the suggestions above, use your selling limits carefully, sell things that are guaranteed to sell with no issues , don't waste a single listing with a speculative item.

Unfortunately it is too late for you, but for the benefit of other sellers - always watch your dashboard. If you slip below the 2% then that's the time to start acting to get the percentage watered down- ebay will tell you that 2% is fine, but ignore them- you need to act before it gets worse. Don't leave it until it gets to the 3 or 4 %, start only selling things that are guaranteed to be OK.

I have a well moaned about private account (I'm always whinging about it on here) and as I sell so little each defect means a high percentage, so as few as 4 would take me over the 2%. So a few weeks back I had 3 defects so I began to list a few 'hobby' items that I knew people would want from an old collection of mine, I listed cheaply and got a batch of good feedback and that watered down the percentage. Ebay also removed a neutral (and therefore a defect) for me as well. I am now down to 2 with one about to fall off.

mrcol1000

Had seller limits raised four times. First had to request it via Ebay and done automatically. Second via Live Chat and they transferred me to someone else.

The third time took five attempts via phone. First time was because my account was not of higher standard. The second time was because a connected personal account was below standard. The third time was because it was the day before the account status change. The fourth time was because it was too close to the last request. Finally did it the fifth time but had to endure a long patronising lecture about how to sell on Ebay and interrogation about my business. Everything from where I sourced my stock to what kind of packaging I used.

The last time my limits were raised out of the blue. I just got a message one day saying they had been raised. They are now at a level far higher than I can sell at so its not really a problem. Apparently it is to stop new businesses taking on more than they can handle.