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How long for Experian to give you access?
zzzt
Posts: 407 Forumite
How long did it take other people to get access to their credit report?
I used checkmyfile for Callcredit and Equifax. I got access immediately.
I applied for Experian Credit Expert at the same time. After registering it said I would be contacted by email within 2 working days. I received nothing for 5 days and then I got an email asking me for a photocopy of my passport, a bank statement and a utility bill. I sent them first class on the same day. Another 4 days later and still no response of any kind. I phoned them up and the person I spoke to said it can take up to 90 days for them to prove my identity and there's nothing more I can do.
Is this normal?
I used checkmyfile for Callcredit and Equifax. I got access immediately.
I applied for Experian Credit Expert at the same time. After registering it said I would be contacted by email within 2 working days. I received nothing for 5 days and then I got an email asking me for a photocopy of my passport, a bank statement and a utility bill. I sent them first class on the same day. Another 4 days later and still no response of any kind. I phoned them up and the person I spoke to said it can take up to 90 days for them to prove my identity and there's nothing more I can do.
Is this normal?
0
Comments
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Hi zzztHow long did it take other people to get access to their credit report?
I used checkmyfile for Callcredit and Equifax. I got access immediately.
I applied for Experian Credit Expert at the same time. After registering it said I would be contacted by email within 2 working days. I received nothing for 5 days and then I got an email asking me for a photocopy of my passport, a bank statement and a utility bill. I sent them first class on the same day. Another 4 days later and still no response of any kind. I phoned them up and the person I spoke to said it can take up to 90 days for them to prove my identity and there's nothing more I can do.
Is this normal?
We may require further ID verification for you to access full service which could take up to 5 days, as you've mentioned this has been longer than 5 days could you please [EMAIL="uksocialsupport@experian.com"]email me[/EMAIL] your details (name/dob/address) I'll gladly chase for an update for you as this process should not take 90 days.
Regards
James Jarvis“Official Company Representative
I am an official company representative of Experian. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
Posts by James Jones, Neil Stone, Stuart Storey & Joe Standen0
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