Using Rail Voucher

Rosemary7391

yorkie2 wrote: »

Technically this isn't a valid excuse though in practice you are likely to be given permission to board in these circumstances. Also if queues of this length are regular you can complain to relevant bodies such as the DfT, as it would be a breach of the Passengers Charter if such queues are commonplace.

Sorry, I was unclear. It wasn't a queue - I was the only person in line, waiting at the desk and no one was there. No sign to say it was closed or anything, it looked open apart from the lack of person to sell you a ticket! Normally the staff hide in a back office, but they come out when you approach the counter. It'd be interesting to know what guidelines there are though - how much time should one allow for buying a ticket? I normally plan 5 minutes as there isn't usually anyone buying a ticket, but I did cut it close once when the person before me didn't know how to use the machine and was on their phone...

yorkie2

If the ticket office is closed, you can board without a ticket.

It's unclear how long one can be reasonably expected to wait at a ticket office counter that appears to be open but there is no sign of anyone there.

Rosemary7391 wrote: »

how much time should one allow for buying a ticket?

Please ask the Train Company concerned and let us know what they say. If you're unhappy with their response, or refuse to give an answer, contact Transport Focus.