Section 75

SnowTiger

Stec1603 wrote: »

Hello

I've purchased a sofa and 2 arms have collapsed
Contacted CC company as shop I purchased from have gone
Into administration. CC Company asked me to get an independent report done. I've done this but the report says my complaint isn't justified as a "card" in the arm has broken, due to using arm to get out of chair and it's a common fault. Thing is I only purchased in
December and I don't think that it's fair that it can break so soon.
I'm only 14 stone!
I think the CC company will side with the report and I'm goosed.
Is that the end if it though? Would FOS even look at my case if I took it up with them?

Seems like a strange conclusion for the report.

Isn't it within normal and usual usage to use the arm as an aid to get up from a sofa or chair?

Describing it as "common fault" suggests that the item is faulty. The fact that the fault is common doesn't mean it's acceptable.

So, the item has a common fault that's become apparent during normal and usual usage.

Stec1603

So the report is being sent today. I will wait to hear from them.
I've never disputed from the start that this has happened due to us
Using the arms to get up. My point is the items should be of decent standard to last more than 3 months ( I've took 2 months to find someone to do the report). The reports not going to help, but I've been upfront from the start with the CC company. One arm on one couch going May be unluck but another arm on another smacks of
Poor construction. Bit worried about suing the CC company though.
Don't I needed to get a solicitor etc? Sounds more expense than worth.

Thanks again for all your help

Ste