Marston group

G_Plumridge

Need help , I have a problem with the marston group, I complained to the onsbudmen but they can't help me, and now I don't know who to complain to about this company

Many thanks

sourcrates

Hi,
Ok, bit skant on the information side of things, but in general, nearly all companies that operate in the UK, will have a set complaints procedure.
Go to there website and look for it, then follow the instructions.
Always best to write a letter, mark the envelop "complaint", send to the address given.

Have you already complained to Marstons about this issue ?

I suspect the ombudsman may of been unable to help because you have yet to exhaust the companies own complaints procedure.

fatbelly

If it's a complaint about bailiffs, then CIVEA.

If council tax, then ultimately LGO

As Sourcrates says you're not giving us much to go on.

G_Plumridge

They charged my son £75 fees. I paid it on in dec. But I put a diget wrong and it did go against his name.... the bailiffs came round and charged me £310 for the pleasure,
Even when I informed them I paid it all with in time...

The ombudsman cant handle this case..

im now waiting on a letter. To see if they have refunded the money..

I can understand it if I hadn't paid it but I did and on time

not holding my breath.

chanz4

complain to the council head of taxation

G_Plumridge

Who are they?

fatbelly

chanz4 wrote: »

complain to the council head of taxation

It may not be Council Tax. The OP hasn't said.

National_Debtline

Hi

What type of debt are they collecting?

In any case, fatbelly and sourcrates have already covered most of the main options for complaints.

James
@natdebtline

G_Plumridge

The cieva.... dont think they will deal with this because they are high court enforcers..... he got a fine. Missed 2 payments. Courts. Sent in marston groups..... we paid the fine and costs. But because I put a wrong diget in . It didnt come up against his name. So thats when they came knocking on my door for£310...... since then they have found the money... so now I dont no who to complain to to get my money back

fatbelly

Marstons are members of CIVEA but iif they wriggle out of this (as they might) then you will need the HCEOA

National_Debtline

If this is a fine they are most likely collecting on behalf of a magistrates court rather than high court. I think Marston’s letter heading says that they’re High Court Enforcement Officers regardless of the type of debt they’re collecting. Also the HCEO fee scale is different to other types of enforcement and wouldn’t match up with the £310 fees mentioned.

You should still be able to complain to Marstons directly using their complaints process, CIVEA, and also the Clerk of the Court at the magistrates court if it is a magistrates court fine.

James
@natdebtline