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Balance transfer supposed to be 0% but they are charging me

I did a balance transfer on Santander cc it was a year no interest until 2016. It cost about sixty quid one off charge which I paid.

Now I'm getting letters you are falling behind with payments, £20 month, we phoned up to clarify it should be nothing to pay for 12 months, but they say no you still have to pay £20 minimum every month,

What can w do please?
HTB = Help to Bubble.
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Comments

  • Gordon_Hose
    Gordon_Hose Posts: 6,259 Forumite
    Debt-free and Proud!
    You are paying the minimum payment each month, aren't you?
  • Gavin78
    Gavin78 Posts: 266 Forumite
    Part of the Furniture 100 Posts
    Yeah I am reading that the poster was expecting to pay nothing for a year?

    You'll still have to pay a min on the amount on the card all it means is that for every £20 you pay you'll actually pay £20. once interest starts in a year you'll pay £20 but then say £3 of that might go towards interest so you'll only be paying £17 a month at that point as an example
  • [Deleted User]
    [Deleted User] Posts: 35,383 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    I'm guessing you've now also lost the 0% rate.

    Try calling and apologising and offering to set up a DD to see if they will refund any late payment fees and reinstate the offer.

    You may get luck, but it's at their discretion.
  • Killerseven
    Killerseven Posts: 205 Forumite
    You are paying the minimum payment each month, aren't you?

    The whole point of nothing to pay is there is no min payment for a yer
    HTB = Help to Bubble.
  • JJG
    JJG Posts: 346 Forumite
    Part of the Furniture 100 Posts Name Dropper
    The whole point of nothing to pay is there is no min payment for a yer

    Incorrect.
  • Killerseven
    Killerseven Posts: 205 Forumite
    edited 4 June 2015 at 9:23AM
    Gavin78 wrote: »
    Yeah I am reading that the poster was expecting to pay nothing for a year?

    You'll still have to pay a min on the amount on the card all it means is that for every £20 you pay you'll actually pay £20. once interest starts in a year you'll pay £20 but then say £3 of that might go towards interest so you'll only be paying £17 a month at that point as an example

    There are no other payment on the card, only the balance transfer, that's it.

    I have been stoozing, doing everything correct and now this
    HTB = Help to Bubble.
  • [Deleted User]
    [Deleted User] Posts: 35,383 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    There are no credit cards I know of where you don't need to make a minimum payment.
  • Killerseven
    Killerseven Posts: 205 Forumite
    There are no credit cards I know of where you don't need to make a minimum payment.

    You have never heard of stoozing hen? Go read about it here on mse
    HTB = Help to Bubble.
  • [Deleted User]
    [Deleted User] Posts: 35,383 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Yes. But you still need to make minimum payments. Stoozing has nothing to do with the terms and conditions of a credit card.
  • Killerseven
    Killerseven Posts: 205 Forumite
    Stooping? No.

    Stoozing? Yes. But you still need to make minimum payments. Stoozing has nothing to do with the terms and conditions of a credit card.

    Stoozing does not always mean you need to make min payments, if done correctly you can keep getting 0% at the end of every term

    What the point if you have to pay charges every month
    HTB = Help to Bubble.
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