Vodafone Default Account

holvb

Can anyone please shed some light on this, we have applied for a mortgage however due to Vodafone putting a default account onto my partners credit file this is effecting it massively, this is a recent thing which unfortunately Vodafone have left to go on and on, we have been calling them for over a year now to try and get the problem solved in the first place as they breached contract ( he never had any signal/service) we were told numerous times we would have a call back, nothing has ever been done about this. So the case still goes on, to the point where it became a bad debt, due to Vodafone terminating the contract.
Every time he rings they tell him something different!! really is beyond a joke now, and seriously stressful!!

Tixy

Hi

Did he write to them formally disputing the debt / complaining about lack of service ever? Or just made phone calls?

If he hasn't yet written then I would suggest he does.

You say this is recent. How recently was the default dated? When did they terminate the contract?

Vodafone

Hi holvb,

I'm sorry to see this.

So I can access your partner's account, ask him email me with his details using the link in our profile here.

He just needs to copy and paste the link into his web browser, and it'll take him to the Contact us form on our website. To access the form he'll need to enter the code WRT135.

As well as stating his query in the question box, he'll also need to quote "MSE Forum".

Once sent, he'll receive an automated reply with a reference number. Post it on here and I’ll check I've received it.

Kind regards,

Lee

Social Media Comms

Vodafone UK

Gordon_Hose

You can't just stop paying for bad signal. Mobile companies don't guarantee signal. It's up to the customer to check they can get service in the area.

kgw1009

Gordon_Hose wrote: »

You can't just stop paying for bad signal. Mobile companies don't guarantee signal. It's up to the customer to check they can get service in the area.

There should be a legal duty on providers to refund you if you have no signal at home on a mobile when you take out the contract. You can actually cancel within 14 days but I think it should be a right to cancel if no signal at home.

You would not have to pay for a landline if there was no cable going to your house so why a mobile?

Gordon_Hose

kgw1009 wrote: »

There should be a legal duty on providers to refund you if you have no signal at home on a mobile when you take out the contract. You can actually cancel within 14 days but I think it should be a right to cancel if no signal at home.

You would not have to pay for a landline if there was no cable going to your house so why a mobile?

Nope. Like I said, no mobile operator guarantees a signal. When you take out a contract it's down to the customer to check there is adequate signal. If not then you don't use that mobile provider.

If you go to your Gran's on the Isle of Skye and there's no signal, can you simply cancel? Of course not!

The landline comparison is utter nonsense, and completely irrelevant.

Brock_and_Roll

In fairness, if there was a situation where you lived in for example, Hull and had great network coverage so based on that information you took on a 24 month contract. Then if the provider decided, for example, to sell their masts to a rival but expected the subscriber to keep on paying when had no signal at all, then they might be pushing their luck in terms of trying to enforce their "no signal guaranteed" terms and the subscriber could counter claim under the Sale of Goods and Services Act.

Gordon_Hose

Brock_and_Roll wrote: »

In fairness, if there was a situation where you lived in for example, Hull and had great network coverage so based on that information you took on a 24 month contract. Then if the provider decided, for example, to sell their masts to a rival but expected the subscriber to keep on paying when had no signal at all, then they might be pushing their luck in terms of trying to enforce their "no signal guaranteed" terms and the subscriber could counter claim under the Sale of Goods and Services Act.

That's a whole different ball game though.