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MSE News: Three U-turns on promise not to raise mobile prices mid-term

Three has backtracked on a promise it made to customers last year not to hike prices mid-contract ...
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Three U-turns on promise not to raise mobile prices mid-term


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  • OldGreyFox
    OldGreyFox Posts: 1,403 Forumite
  • rogerblack
    rogerblack Posts: 9,446 Forumite
    'will not go up in the minimum term of your contract. We support Ofcom’s approach to fixing the price for pay monthly contracts for their duration. We think it’s only fair that customers should have clarity around costs when they sign up to a contract.'

    It's at least arguable that going up in line with RPI is not an increase in real-terms.

    Keeping the prices fixed is clearly an effective decrease.
    Explaining this in the contract - I don't see the issue.
  • Aye_Up
    Aye_Up Posts: 65 Forumite
    First Post First Anniversary Combo Breaker
    I see it as both a slap in the face but also a necessity, Three already run a model based on value and low cost. Some how they have to sustain that whilst also invetsing in the network. Harsh though it is, some times an inflationary increase means they are keeping up with the annual increases in costs. Damned if you do, damned if.....
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