Pension Adminsitrator problem!

jem16

agarnett wrote: »

but hey, does that keep me from using it to pull you down a peg over the internet?

Better watch you don't trip over that big head of yours. :rotfl:

RELIABLE 21st CENTURY TECHNOLOGY!

Must remember that the next time the mcb goes on the washing machine and dishwasher that's less than 3 years old.

Meanwhile I'll leave you to your deluded ideas.

agarnett

Must remember that the next time the mcb goes on the washing machine and dishwasher that's less than 3 years old.

Really - that's what the service repair man told you - and you believed him? :rotfl:

I think you may mean pcb? Master circuit breakers are usually part of your electrical installation. A fault in your pcb might trip your mcb, though

If you aren't atune to modern technology, it's ok - just say so, but please don't try to talk it down just because you haven't learned the benefits and aren't of a mind to.

Personally I have never had a washing machine that lasted less than 10 years, and I think actually I have only ever owned three in my life!

As a quid pro quo for my son who can dismantle and reassemble iPhones and a few other intricate things besides, I actually did a washing machine service task in five minutes last weekend. He said "it's making a heck of a noise, Dad - I think forgot my collar stiffeners one time, and its getting worse."

5 minutes later he had his collar stiffeners back - retrieved from inside the water extraction pump which is of course where everything you forget usually ends up!

Same with pension administration. If you give a pension administrator a simple task but he or she doesn't actually have a clue, then they'll either ignore it until it becomes noisy, or eventually outsource it to someone even more expensive. And it certainly seems that the people that can sort non-routine things in a few minutes are just not the ones employed dealing with the "gone away" returned post !

Oh well - tracing agents will still clearly have a niche opportunity for starting a new career replacing mcb's or even pcb's when we as a nation finally start using modern computing for the public good, instead of employing the best of it only to provide scandalous profits for the few at the expense of the many.

jem16

agarnett wrote: »

I think you may mean pcb? Master circuit breakers are usually part of your electrical installation. A fault in your pcb might trip your mcb, though

No I actually meant main control board - but there you go that's the problem with using abbreviations and jumping to conclusions.

agarnett

jem16 wrote: »

No I actually meant main control board - but there you go that's the problem with using abbreviations and jumping to conclusions.

Yeah - without having a clue whether that's the problem you mean ? (Chances are it ain't, but you can be sure that it makes someone a handsome profit to fit a new one without you being the wiser ). Yep, that's the name of the game in UK services.

jem16

agarnett wrote: »

Yeah - without having a clue whether that's the problem you mean ? (Chances are it ain't, but you can be sure that it makes someone a handsome profit to fit a new one without you being the wiser ). Yep, that's the name of the game in UK services.

Oh dear jumping to conclusions again just to try to make a point it seems.

No tradesman, service person (or whatever other name you like to use) was involved in its replacement. So yes I'm pretty confident that was what the problem was.

Anyway - end of derailing the OP's thread.

agarnett

jem16 wrote: »

Oh dear jumping to conclusions again just to try to make a point it seems.

No tradesman, service person (or whatever other name you like to use) was involved in its replacement. So yes I'm pretty confident that was what the problem was.

Anyway - end of derailing the OP's thread.

T'was you who brought it to the washing machine level - are you really really sure you fixed it ? If so, top moneysaving, but might have been cheaper still if you hadn't bust it in the first place

Interesting that someone else has posted a very similar problem to the OP now.

Totally unnecessary bureaucracy gone mad. If State Pension is still being paid, then that would be a good test, wouldn't it? How is income tax deducted from pension payments ? Coding notices from HMRC? If these are all still current, then why should anyone other than the UK government be the arbiter on whether UK citizens are truly lost or dead?

If DWP are still paying state pension, and HMRC are still assessing tax, then it is a nonsense isn't it, that some tin pot pension administration firm should be intervening and holding up the show at their whim? We have email, and telephone too, yet one or two returned gone away letters is all it takes as an excuse for them to start using your pension money to bolster their sponsoring employer scheme deficits.

And then there's the other recent trend, trying to bribe OAPs to dispense with their pension index-linking - all designed for whose benefit ... ?

jem16

agarnett wrote: »

Interesting that someone else has posted a very similar problem to the OP now.

Totally unnecessary bureaucracy gone mad. If State Pension is still being paid, then that would be a good test, wouldn't it?

Too young according to previous posts.

How is income tax deducted from pension payments ? Coding notices from HMRC?

No Coding Notices are issued for those on the normal everyday tax code. So apart from the initial tax code no need for HMRC to get involved. May even be no tax being paid.

one or two returned gone away letters is all it takes as an excuse for them to start using your pension money to bolster their sponsoring employer scheme deficits.

The first letter was ignored. The 2nd letter 5 months later was ignored. Effective communication needs at least two people involved, pension provider and pension receiver. Perhaps phone calls were made to the UK phone number but would never have been received as no-one is at home.

However in your strange world the pension provider is wrong and the pension receiver is correct despite not passing on contact details which would have avoided the whole issue.

xylophone

As a brief bit of background, when my mother moved house 2 years ago, we changed all her standing orders and bank accounts to reflect a new change of address - with the one exception - her private pension administrator

People seem in danger of forgetting that it was the OP's omission that led to the problem in the first place.

And even had the Administrator contacted the bank, there is no guarantee that the bank would have provided the new address ( or even, data protection laws being what they are) should or could have done so - and what if the OP had also omitted to advise the bank.....

RichandJ

xylophone wrote: »

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People seem in danger of forgetting that it was the OP's omission that led to the problem in the first place.

And even had the Administrator contacted the bank, there is no guarantee that the bank would have provided the new address ( or even, data protection laws being what they are) should or could have done so - and what if the OP had also omitted to advise the bank.....

Yeah, but come on xylophone, it's much more cathartic to have a go at people working in <<insert job here you've never done & don't understand>> for being evil, heartless, uncaring bar stewards when it was your fault in the first place.

Of course those people working in <<insert job here you've never done & don't understand>> are deliberately targeting YOU because they're evil, etc, etc.

agarnett

Jem16, I think you are misleading readers if you use the younger OP age in the other example thread (different OP) to deflect understanding on this thread about what simple alternatives might exist.

This thread was started by someone caring for a mother suffering onset of dementia.

It is dead easy to criticise, RichandJ, when those jobs are in the financial services industry and you see the heartless claptrap propounded by those who dare act daily as apologists for that totally descredited industry. Do tell us which good bits survive, please, so that we don't unfairly tar them with the same brush!

Third party outsourced financial services are indeed run by evil, heartless, uncaring bar stewards. That's a very easy generalisation to make confidently when I was around when the practice started and have been around to see what it has done since. Anyone know any exceptions?

And of course all that outsourcing would have had to have been decided in the first place by evil, heartless, uncaring bar stewards at the principal. Or were they simply mistaken and cruelly misled?

If you work for one or the other, then you will know it and you have a choice as to whether you kowtow and reflect the culture from the top, or whether you fight it for the public good. If you don't, no-one else will.

I have done enough jobs within financial services, and now have enough experience as a customer of outsourced pension administrators, to understand exactly what I am talking about thanks.

It is indeed unfortunate and inconvenient for the industry that they got so bad so fast whilst some of old guard are still out here able to point the finger quite confidently and declare instinctively what's sh`te, and what's acceptable. We were ingrained quite well with excellent service standards - old habits like that don't get shaken off lightly.

Get used to it. It's your choice you do what you do and say what you do. You don't like it that you can't win plaudits when you talk about what you do for a living at dinner parties? You can always get out.