Lloyds ordinary shares

gingermop

Hello: my elderly father in law wishes to sell his Lloyds ordinary share certificates issued in 2009. We have tried the automated service from Equiniti but we are just told that it doesn't recognise his account number. Given that the number of shares is rather low (265) he wishes to avoid the higher costs of the telephone trading. Any advice and guidance would be very much appreciated.

Thanks.