Q for Lloyds Bank Rep and any MSE members that opened a new Club Lloyds Monthly Saver

butterflymum

Consumerist wrote: »

Keep talking, chaps.

...

and all the bumping up of the thread might mean it is eventually spotted by the Lloyds Rep and the original post answered.

Lloyds_Bank

butterflymum wrote: »

I know some others, like myself, recently came to the end of their first 12 months of a Club Lloyds Monthly Saver. This was then converted to an Easy Saver. Like me, many then also opened a new 12 months Club Lloyds Monthly Saver.

Today, I happened to notice on the new Club Lloyds Monthly Saver (opened earlier this month), a 'View Renewal Options' tab, so being curious, clicked same. This took me to a 'Savings Re-designation - Compare Products page', which began:

which then listed my new Club Lloyds Monthly Saver account, with, for some reason :

and then gave a table of alternative accounts available, all above 0% interest.

Has this happened to anyone else who already opened a new 12 month Club Lloyds Saver after their original one changed to an Easy Saver?

Lloyds rep - why would my new Club Lloyds Monthly Saver be:

a) showing 0% interest

and

b) have an option to 'renew', when it is less than a month old and should be earning more interest anyhow than the alternatives?

(ps just for clarity, I can confirm the new Monthly account was allocated a different number from the previous Monthly account, as that number is now associated with the Easy Saver.)

Hi butterflymum,

Apologies for the delay in our response. In regard to the page displaying the interest rates, can you clarify whether this is visible only while you're logged onto Internet banking, or via one of the public pages on the site?

Thanks,

Graeme

butterflymum

Visible when logged on. As said, out of curiosity I clicked the 'view renewal options' tab under my new Club Lloyds Monthly Saver account. Obviously, it wasn't ideal being met with the next page stating that there was 0% interest applying to this account and offering me higher paying alternatives. As others have discovered same, I trust it is a system blip that will be rectified as soon as possible?

Lloyds_Bank

butterflymum wrote: »

Visible when logged on. As said, out of curiosity I clicked the 'view renewal options' tab under my new Club Lloyds Monthly Saver account. Obviously, it wasn't ideal being met with the next page stating that there was 0% interest applying to this account and offering me higher paying alternatives. As others have discovered same, I trust it is a system blip that will be rectified as soon as possible?

Thank you for the info, butterflymum. I'd like to ask our Internet Banking team to have a look at this; would it be possible to provide a screenshot of the page on which this info is displayed & send it to the address provided in our profile? Please ensure you include your MSE username within the email's subject line.

Thanks

Graeme

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pafpcg

Lloyds_Bank wrote: »

would it be possible to provide a screenshot of the page on which this info is displayed

I've sent a PDF of the page displaying an interest rate of 0% for my Monthly Saver and I'm still on my first Monthly Saver (so it's not something relating to renewing a Monthly Saver account).

Could I also ask for a definitive statement on interest payable when/if the balance exceeds £4,800 in the final month?

anna42hmr

Lloyds_Bank wrote: »

would it be possible to provide a screenshot of the page on which this info is displayed & send it to the address provided in our profile? Please ensure you include your MSE username within the email's subject line.

Thanks

Graeme

I have sent mine too, I am on my second one (first one matured correctly and converted automatically to the next type of account and this one was a new one applied for after). I have attached the screenshot as pdf.

Lloyds_Bank

Thanks to those who've sent on the requested info; our team are looking into this at the moment & I'll update this thread when I have some clarification.

Thanks,

Graeme

pafpcg

Graeme,

Could you also clarify what, if any, interest is paid on balances above £4,800 for those of us who've ended up paying the standing order thirteen times?

Thanks.

butterflymum

Lloyds_Bank wrote: »

Thank you for the info, butterflymum. I'd like to ask our Internet Banking team to have a look at this; would it be possible to provide a screenshot of the page on which this info is displayed & send it to the address provided in our profile? Please ensure you include your MSE username within the email's subject line.

Thanks

Graeme

Haven't sent my screenshot, as for some reason I am not seeing any address in your profile.

anna42hmr

butterflymum wrote: »

Haven't sent my screenshot, as for some reason I am not seeing any address in your profile.

I didn't notice it initially, but if you click on their profile name which links to this page: http://forums.moneysavingexpert.com/member.php?u=2264485

scroll down to the additional info box it is on there under biography