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Buildings & Contents Cover
"Following a recent review of your policy, it has been identified that there may have been some gaps in our processes when arranging the element of your cover. We have identified that an unsatisfactory sales process may have been followed in some cases and, as a result, want you to be confident that the cover you bought met your needs. If you feel that the cover did not meet your needs then contact us".
I am not sure what this means!! I never made a claim with them so I am a bit confused as to whether I can claim some sort of compensation back from this.
Hope someone can help thanks x
Comments
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Compensation for what? What loss have you incurred? Were you at all concerned during that year that the cover was not meeting your needs?
Sam Vimes' Boots Theory of Socioeconomic Unfairness:
People are rich because they spend less money. A poor man buys $10 boots that last a season or two before he's walking in wet shoes and has to buy another pair. A rich man buys $50 boots that are made better and give him 10 years of dry feet. The poor man has spent $100 over those 10 years and still has wet feet.
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No not at all. But with all this PPI going about I didnt know whether it was something like that.
I never had a claim or any problems with it0 -
Would you just ignore it ??0
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Compensation is normally given for a mistake or inconvenience that somehow harmed you (as an example, Halifax gave me £25 for missing one of two cheques I had deposited in an ATM and so didn't credit my account until a few days later).
If you were happy with the insurance and never claimed on it then their letter can be ignored - I suspect it is aimed at people who may have claimed and had a problem with the claim or the way it was sold.
Essentially if you were unhappy with the service that relates to what this letter is apologising for then complain and explain why. If you had no problems with the insurance then it would be hard to see how you could word a complaint - not to say they wouldn't chuck you £25 or £50 to make you go away if you kicked up a fuss.Sam Vimes' Boots Theory of Socioeconomic Unfairness:
People are rich because they spend less money. A poor man buys $10 boots that last a season or two before he's walking in wet shoes and has to buy another pair. A rich man buys $50 boots that are made better and give him 10 years of dry feet. The poor man has spent $100 over those 10 years and still has wet feet.
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Many thanks for that.0
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But with all this PPI going about I didnt know whether it was something like that.
Home insurance is not PPI.
What they are saying here is that their sales process may not have been correctly followed and want to make sure that you have not been disadvantaged by this. For example, if you have a claimable event, is the policy covering your correctly.
It is not saying there has been a failing. Just that there may have been. If a loss was caused by any failing, they would likely cover it. If no loss has occurred, then nothing is usually paid out. Although a goodwill offer of £25 or similar may be given.I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.0
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