Bathstore

gbartlett1980

Can anyone offer some advice?

Two months ago we had a brand new bathroom fitted by Bathstore. After a couple of days we noticed the plaster that was next to the shower screen was damp/wet. So the plumber came round and checked, he said it needs to be sealed with pva and then painted.

Two weeks later the paint is now turning a browny colour where the plaster looks like its coming through the paint!

Phone the plumber again and this time it's apparently steam coming across?

What can we do? By the way this bathroom costs £6,200!

littlerock

Isn't it tiled?

Furts

As above, but you also need to establish why this is happening. It might be the shower screen is not properly sealed to the wall, or that there is a leak behind the wall, or that your lifestyle, think humidity and ventilation, is causing this.

Having established your facts you then have to know who you are expecting to correct the situation. If Buildstore did not supply and fit then it is nothing to do with them. You are contacting the fitter which suggests your contract was placed here. But if it is your use, or lack of wall tiles or plastic panels, causing the problem then you may have to take some responsibility for this.

gbartlett1980

The shower is on the tiles. The shower screen is on the tiles and then there's a couple of cm of tiles followed by the damp plaster.

littlerock

Mmm I started out only planning to extend the tiles a short distance beyond the shower enclosure when I had my bathroom redone recently and ended up tiling another 2ft 6" of wall beyond the shower screen because I was concerned about splashing water on the wall beyond the tiled area. I realise that is not helpful to you at present. Is there some other way you could protect the plaster from splashes? Maybe someone has some suggestions?

andyhop

I'd put money on it that its down to poor fitting practices.

Most tile, grout and fit the screen then silicone . This allows water to get behind the profile and escape behind the sealant

rich-ntg

I bought from Bathstore.com twice in last 4 years. A £699 shower went faulty after 3 years [corrosion on part of chrome, thermostatic valveand scold button not working].Items had 10 year wanrantee sold with it when purchased.
When problem discovered local Bathstore very rude refused to do anything as shower not now a stock item, then said consumable items!!
Bathstore.com helpline told me it was due to Flash cleaner and they would not do anything under wanrantee, also told me to strip down and clean own thermostatic catridge - I am not a plumber!!
Appalling service - they want to sell you stuff, but DO NOT want to deal with issues, do not use them

DevCoder

and PVA then paint ? In a bathroom?

PVA is water soluble (i.e. water will turn it back from a solid into a liquid).

Ive never understood why people "seal" with PVA. Even with an emulsion in a normal room, the emulsion is water based so causes the PVA to break down.

But to PVA seal the plaster and then paint in a bathroom? Madness.

Furts

krisdorey wrote: »

and PVA then paint ? In a bathroom?

PVA is water soluble (i.e. water will turn it back from a solid into a liquid).

Ive never understood why people "seal" with PVA. Even with an emulsion in a normal room, the emulsion is water based so causes the PVA to break down.

But to PVA seal the plaster and then paint in a bathroom? Madness.

But there is water resistant and waterproof pva available. A common example is Resin W wood adhesive, in the blue bottles, for exterior use where it will get wet.

alan.t

if its possible for water to splash on the plaster you really will need to extend the tiling, but if you have a shower enclosure where the water should be contained within it then it sounds like a problem with the installation. whoever you paid money to for fitting is who you need to chase to correct the error(if it is an installation error). If you only paid bathstore for the goods, they have no control over how its fitted but if you paid bathstore to supply AND fit the responsibility is with them to put right(again, if an installation error).