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Capital One Blunder

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MrSilk
MrSilk Posts: 1,515 Forumite
Part of the Furniture 1,000 Posts Combo Breaker
edited 27 May 2015 at 10:42AM in Credit cards
Yesterday I sent a secure message to Capital One asking them to close my account as it offers no perks, they replied back today with the following:

Memo Thank you for your message.

I can confirm that we’ve received your document on 26 May 2015 and a new card with PIN for Mr Paul Donaldson has been requested to your address. You should receive these within seven working days*.

If you’ve any other queries, please send us a further secure message.

(* Please note Capital One’s working days are Monday-Friday excluding bank holidays.)

Who's Paul Donaldson?!

Think I'll email them again... :(

Comments

  • planteria
    planteria Posts: 5,322 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    that's desperate service from them:eek:
  • MrSilk
    MrSilk Posts: 1,515 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    planteria wrote: »
    that's desperate service from them:eek:

    All I want to do is close my account but they keep sending new pins and cards out to random people. .. hmm wonder if Paul Got the secure message which was meant for me?
  • joe134
    joe134 Posts: 3,336 Forumite
    I just phoned Hsbc to cancel my 2 CC's, which I never use, only to be told, they were cancelled 2013. I said they could have notified me, they said sorry.If I hadn't been with them 50+ years, I would be tempted to switch.;)
    only 4 capone to go, after CB.
  • jckh14
    jckh14 Posts: 70 Forumite
    Ninth Anniversary 10 Posts Combo Breaker
    I'm very tempted to close my Capital One card. I have a barclaycard cashback card and a MBNA rewards card. I kind of wish Capital one allowed some sort of upgrade or reduction in interest rate but unfortunately they don't :(

    If I call to close the account, is there any chance they might upgrade my card in some way?
    Debt Free and Stoozing :)
  • Xstyle
    Xstyle Posts: 338 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    jckh14 wrote: »
    I'm very tempted to close my Capital One card. I have a barclaycard cashback card and a MBNA rewards card. I kind of wish Capital one allowed some sort of upgrade or reduction in interest rate but unfortunately they don't :(

    If I call to close the account, is there any chance they might upgrade my card in some way?

    erm no, they wont. Cap1 have just ceased their cashback offers, so they're a company in decline with majority of cashback customers (myself included) leaving them for other providers.
  • planteria
    planteria Posts: 5,322 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    joe134 wrote: »
    only 4 capone to go, after CB.

    you have four CapitalOne cards you are set to close?
This discussion has been closed.
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