MSE News: O2 network problems resolved, but complain if you've lost out

in Mobiles
9 replies 1.2K views
O2 says it's fixed a problem, which left some users unable to use their mobiles. But if you've lost out, complain...
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O2 network problems resolved, but complain if you've lost out

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  • KTFKTF Forumite
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    "O2 says it won't offer affected customers compensation."

    Do o2 offer an SLA in their contract with the customer? Probably not if they have any sense hence no compensation.

    Still, nice of MSE to get people to jumping on the compo bandwagon anyway...

    What will the next article be about, o2 putting up their prices to cover the cost of this culture? Where do you think the 'compensation' money comes from?
  • This time, none of the Tesco Mobile users I know were affected unlike a couple of years ago, maybe theirs and Giffgaff's piggyback space is separately allocated on the network or it was plain luck.
  • CrabmanCrabman Forumite
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    KTF wrote: »
    Where do you think the 'compensation' money comes from?
    From O2's own reserves, obviously.

    If they choose to increase prices in the future, consumers can exercise their right to terminate their contracts and leave O2 for a more competitive network.
    I'm a Board Guide on the Savings & Investments, ISAs & Tax-free Savings, Public Transport & Cycling, Motoring and Parking Fines, Tickets & Parking Boards. I volunteer to help get your forum questions answered and keep the forum running smoothly. Board Guides are not moderators & don't read every post. If you spot a contentious or illegal post then please report it to [email protected] (it's not part of my role to deal with this). Views are mine and not the official line of MoneySavingExpert.com

  • [Deleted User][Deleted User] Forumite
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    This time, none of the Tesco Mobile users I know were affected unlike a couple of years ago, maybe theirs and Giffgaff's piggyback space is separately allocated on the network or it was plain luck.
    My Tesco Mobile didn't work for most of Monday.
  • callum9999callum9999 Forumite
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    Your agreement says that your service isn't guaranteed. No law exists saying you should get compensation due to loss of mobile service. The company involved has said they will not give out compensation.

    With all that in mind, I don't really see anyone having much ammunition. Perhaps you can get a 7 hour pro-rata refund?
  • SystemSystem Forumite, Community Admin
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    It always seems to be O2 with these crashes... ;)
  • force_tenforce_ten Forumite
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    the service outage cost me £250.00

    my phone is a few years old and it has started doing strange things, if you turn it off then it takes an age to reboot and come back on and then when it back on

    yesterday i needed my phone and guess what it wouldn't work untill i turned it off and re booted it then i had signal for a short while

    this was the final straw for my trusty HTC desire and today i went out and bought a new phone

    after spending out on a new phone i read about this in the news :rotfl: :rotfl:

    Thats my money saving out the window
  • ruggedtoastruggedtoast
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    Props for keeping an HTC Desire going this long. The battery in mine expanded like a toad and it never had any memory. That was 12 months ago.
  • maythornmaythorn Forumite
    5 Posts
    We have been giffgaff members for 3 years...had great service, until now. We've had very poor service for the last 6 weeks. There are 5 family members living within a 3 mile radius, and we've all been affected. Calls are dropped, texts not being sent, sometimes the phones won't allow you to answer calls. It's not the handsets or the sims. All these problems are sporadic, and the phones work when we're away from the local area. I've tried using the giffgaff community threads and had several "conversations" with agents, to no avail. At last, they agree that it's the mast. The O2 website shows that there is a mast in my area (Chorley) that isn't working. It's been like this for weeks. One of the phones is for business use, and I will have lost business because of this. I've also had to use the landline to make calls to mobiles. I emailed the O2 customer support, but they don't want to know because we're giffgaff members. I've also written to the CEO of O2 and am waiting for a response. Any ideas? Maybe I should switch, which would be a shame, but we can't go on like this.
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