Abusing paperwork such as KYC to steal your funds

ChiefGrasscutter

Well fundamentally if it is regulated industry you HAVE first to exhaust the official complaints route via the company and the ombudsman...
and then just like any other non regulated company you take them to court.

Indeed many decades ago before all this consumer regulation stuff arrived if a bank/utility/phone Co' made a mistake then indeed taking them to court was the only way of getting redress.

agrinnall

I think you'll have to be a little more specific, without knowing at least what type of organisation company B is it's impossible to debate the issue. I don't really understand why you would be so reticent about it.

grumbler

jago25_98 wrote: »

What if your mobile phone company request paperwork you can't provide to cancel your out of term contract?

This imaginable scenario makes no sense.
They give you credit and if they want proofs it's before giving credit to some stranger, not after you paid it back.

But what are your actual rights in this regard?

There are T&C that you agreed to. Not all T&C are legally enforceable. If you think this is the case, you take the company to a court, typically Small Claims Court. As simple as that.

Consumerist

colsten wrote: »

Hard to see why jonesMUFCforever's post would be pointless, let alone totally pointless. His response reads more like a post from an elder forum member.

No comment.