B & Q - Garden Vac stopped working after 5 months - no reciept

jc808

Bought a Mac Allister Garden Vac from the Allington B+Q approx 5 months ago

I dont have a reciept and im not sure if I paid by card - I can check on Tue.
I tried it whenm I took it out of the box and it worked, put it in the shed.
Just went to use it, doesnt work, tried a different socket and new fuse

Took it back and they wont touch it without a reciept

Mac Allister is B+Q own brand I believe and it even gives their head office address (Chandlers Ford) on the unit!!

Store couldnt have been less helpful

What are my rights here? Do I have any?
AppreciAte they wont swap without reciept, but surely I have a way of escalating with manufacturer - which is B+Q!!

Not happy with our DIY friends at the moment....

custardy

jc808 wrote: »

Bought a Mac Allister Garden Vac from the Allington B+Q approx 5 months ago

I dont have a reciept and im not sure if I paid by card - I can check on Tue.
I tried it whenm I took it out of the box and it worked, put it in the shed.
Just went to use it, doesnt work, tried a different socket and new fuse

Took it back and they wont touch it without a reciept

Mac Allister is B+Q own brand I believe and it even gives their head office address (Chandlers Ford) on the unit!!

Store couldnt have been less helpful

What are my rights here? Do I have any?
AppreciAte they wont swap without reciept, but surely I have a way of escalating with manufacturer - which is B+Q!!

Not happy with our DIY friends at the moment....

You have no rights. You could have bought the item 2nd hand.

pinkshoes

You need proof of purchase rather than a receipt. How did you pay? A bank statement would suffice.

Good luck with B&Q. Their customer service is pedantic. They prefer rules to people.

LilElvis

Try another branch. My husband always throws away receipts, but has never had a problem getting a refund for faulty items (he seems to have a high failure rate with B&Q). If this fails, and you can't provide proof of purchase via a card statement, then you can only try to escalate your problem via social media or to more senior corporate management for a goodwill resolution.

unholyangel

If you ask nicely and can narrow down the day/date/time, some retailers will look through their merchant copies. Or even if you can remember the cashier that served you - it can all help narrow it down.

Sometimes these are only stored by your local branch for a limited time though (ie 6 months) before being sent to head office. And its relying on their goodwill also - they have no obligation to do the above.

hollydays

Also I had a similar situation and managed to persuade them to give me gift vouchers . As said try another store. They hate giving cash so just go in with a bit of charm and see if they will give you gift vouchers .
In fact my technique when I've got money back for others is to ask to see a manager if they refuse , and allude to the fact you have got the receipt at home , you've just forgotten to bring it, ( in which case you'll bring it and they'll then have to refund you cash) . This gets them thinking and they gave me gift vouchers rather than lose the money later.
Of course this has to be done with total innocence as coming across as a threat wouldn't work..

System

We have the same product and its useless but we have had ours over a year now its going to the dump this week.

JethroUK

Have got any other proof of purchase
https://forums.moneysavingexpert.com/discussion/comment/68460964#Comment_68460964

jc808 wrote: »

Bought a Mac Allister Garden Vac from the Allington B+Q approx 5 months ago

I dont have a reciept and im not sure if I paid by card - I can check on Tue.
I tried it whenm I took it out of the box and it worked, put it in the shed.
Just went to use it, doesnt work, tried a different socket and new fuse

Took it back and they wont touch it without a reciept

Mac Allister is B+Q own brand I believe and it even gives their head office address (Chandlers Ford) on the unit!!

Store couldnt have been less helpful

What are my rights here? Do I have any?
AppreciAte they wont swap without reciept, but surely I have a way of escalating with manufacturer - which is B+Q!!

Not happy with our DIY friends at the moment....

jc808

JethroUK wrote: »

Have got any other proof of purchase
https://forums.moneysavingexpert.com/discussion/comment/68460964#Comment_68460964

bank not open until tue (When i get paid and tend to check all mystatements in the branch on the machine anyway)

I will have a look then.

unholyangel

jc808 wrote: »

bank not open until tue (When i get paid and tend to check all mystatements in the branch on the machine anyway)

I will have a look then.

No internet banking? You can view - and print off - your statements.

jc808

I do have internet banking but dont use it - no printer at home.

All sorted.
I went into the Maidstone branch, explained that I had bought it at either there or the Allington one (true, theyre the only 2 I use, bar occasionally Gillingham) and I didnt have the reciept. They swapped it with a new one from the box.

Thankyou team at Maidstone, Sam and James.