Online banking

NightOwl67

I have been trying to set up online banking today with the Halifax. Had no joy whatsoever, followed the instructions completely but still keeps coming up with "username or password not known" ????!!!!!


I seem to remember I had the same problems with trying this last year for my mother, who has recently passed away.


Has anyone else had any problems with registering, I'm beginning to think this just doesn't work anyway, useless!!

grumbler

Registering (setting up) or logging in?

"username or password not known" is a message if the details were entered incorrectly when logging in.

NightOwl67

I registered then tried to log in but keeps saying username or password not known! I don't get it!

colsten

It's years since I registered for my Halifax online banking but I would expect it is still the same as I remember - you need to wait for access information in the post.

grumbler

Dear Mr Grumbler
Your new current account is now all set up and ready for you to use.
...
[FONT=Arial, Helvetica, sans-serif]What happens next?
[/FONT][FONT=Arial, Helvetica, sans-serif]Online Banking – you'll shortly receive confirmation of the username you chose in a separate email. You will also be sent a welcome letter in the post within the next 7 days with your activation code needed to access all Online Banking features – you will only need to enter this once. [/FONT]

....[FONT=Arial, Helvetica, sans-serif]...................... [/FONT]

NightOwl67

colsten wrote: »

It's years since I registered for my Halifax online banking but I would expect it is still the same as I remember - you need to wait for access information in the post.

Oh, cheers! I didn't see anything about this online. I only want to cancel a direct debit, be much easier to go into the branch on Tuesday!

colsten

NightOwl67 wrote: »

Oh, cheers! I didn't see anything about this online. I only want to cancel a direct debit, be much easier to go into the branch on Tuesday!

Or call them on one of their 24x7 numbers? http://www.halifax.co.uk/contactus/call-us/#bankaccounts

Treasure2011

No way could I get it to work. Round and round in circles I went. Finally called into branch.

colsten

Treasure2011 wrote: »

No way could I get it to work. Round and round in circles I went. Finally called into branch.

What is it you tried to do?

Westie983

You can reset your username and password on the website, you can also cancel DD on the telephone, or go to your local branch tomorrow or Tuesday when they open up again....

lots of options for you, and you can be reset in branch if you ask the enquiry desk...