Help! Floor Damage

unsure

Bit of a saga! Fridge freezer died and we ordered a new one from John Lewis. It came Monday and John Lewis staff removed old ff and carefully placed new one using blanket, trolley and some packing to protect our oak floor. However, they felt the fridge handles weren't right and would work loose so they ordered a replacment. This came yesterday, delivered bya firm of subcontractors who ignored my wife's appeal to be careful of the wood floor.
"It's all right it's got wheels" they said and dragged faulty ff across the floor leaving two ruts, several metres long, in our precious floor (less than five years old).

John Lewis said they would send someone to inspect but instead we had a call from the subcontractors offering £200 compensation. I rejected that because we don't want to be left faced with a ruined floor everyday and, frankly, the floor would cost thousands to replace (it's a big area and has aged nicely so a few new boards would not match in even if were possible to fit them). We'd like it repaired if possible or replaced if not. Currently waiting to hear back from John Lewis.

One of the reasons we chose JL was previous good experience and this instance clearly showed that their staff are much better trained than the subcontractors they've chosen to use. I feel they've put us in this position and need to solve the problem...which probably wouldn't have ocurred if they'd used their own staff.
Can anybody tell me where we stand legally please?

missile

Your contract is with John Lewis, I would suggest you do not enter into any discussions with their sub-contractor. You may want to contact you home insurance company, not to make a claim, but rather to seek legal advice.

It sounds like your floor is baddly damaged and whilst it is possible to replace boards / sand and re-polish real wood flooring, it will be very difficult. I would accept nothing less than a replacement floor.