Wedding dress was found to be dirty when we got it home

Tinad55

My daughter bought a wedding dress from a specialist shop. Cost just under 2 grand. We paid half and the other half was due when she picked it up 6 months later. In the meantime she decided on a different dress and was to sell the original.
When the original dress arrived at the shop they were aware that she was going to sell it so it wasn't unwrapped till she got home. When she did there was marks on the underskirt. It was also very large, but it wasn't made to measure and was going to need taking in.
The shop took the dress back and said they would replace the underskirt or professionally clean it.
I know she was planning to sell it but do you feel she would have been entitled to her money back? I don't think it would have felt as special if she had kept it to wear.
Cheers x

wealdroam

Tinad55 wrote: »

My daughter bought a wedding dress from a specialist shop. Cost just under 2 grand. We paid half and the other half was due when she picked it up 6 months later. In the meantime she decided on a different dress and was to sell the original.
When the original dress arrived at the shop they were aware that she was going to sell it so it wasn't unwrapped till she got home. When she did there was marks on the underskirt. It was also very large, but it wasn't made to measure and was going to need taking in.
The shop took the dress back and said they would replace the underskirt or professionally clean it.
I know she was planning to sell it but do you feel she would have been entitled to her money back? I don't think it would have felt as special if she had kept it to wear.
Cheers x

You could reject the goods for a full refund as they do not conform to contract.

However, now that their offer to rectify the fault has been accepted, you should allow them to continue with that.

Note that if their actions to not fix the fault you can still reject the goods.

Duplicate post.

Tinad55

She hadn't actually accepted the options as they were going to contact the maker. They came back to her and told her that they had spot cleaned it, so options taken out of her hands 😕

gettingtheresometime

Are you sure you aren't trying to recoup the full £2K?

hollydays

Aren't you cross your daughter is messing you about? Particularly as you are paying?

Tinad55

To gettingtheresome and hollydays
No my daughter is not messing around.
If you paid that amount for a dress for your special day, wouldn't you want it to be prefect?
Asking for consumer advice not critics

hollydays

Tinad55 wrote: »

To gettingtheresome and hollydays
No my daughter is not messing around.
If you paid that amount for a dress for your special day, wouldn't you want it to be prefect?
Asking for consumer advice not critics

But she decided she didn't want it before she saw the mark on it?
And unless I've misunderstood this isn't the dress that will make her day perfect as she had changed her mind.
Have you already tried to get a refund on this and been refused? I'm guessing yes because you said the shop knew she had changed her mind?

bris

Sounds like an excuse to try get a refund, a court could decide but I doubt it would go your way.

Tinad55

My daughter told the shop that she had changed her mind befor picking it up.
It's not an excuse to get a refund. She is selling it as new but as it has been spot cleaned, it could be classed as shop soiled.
If it was the dress she was going to wear, what would your opinion been then?
Why so negative about my daughter? You know nothing about her or the reasons she changed her mind.

unholyangel

Tinad55 wrote: »

My daughter told the shop that she had changed her mind befor picking it up.
It's not an excuse to get a refund. She is selling it as new but as it has been spot cleaned, it could be classed as shop soiled.
If it was the dress she was going to wear, what would your opinion been then?
Why so negative about my daughter? You know nothing about her or the reasons she changed her mind.

Is the mark still visible?

Cleaning something does not mean it is spoiled - not unless its done without the necessary level of care for the garments required.

Generally, dirt that be removed is not classed as a defect.

Tinad55

Not sure if it's visible now. She is picking it up at the weekend.
Thank you for clearing up whether it would be seen as shop soiled.