HES (Home Energy Services) Boiler Breakdown Insurance Discussion

yvonneuk

EddieC wrote: »

I have had Home Energy Services cover for a year now. When I took it out I paid £17.08 per month as stated on the site. The renewal has just arrived and they quote £30.50 per month for renewal.
I called them and haggled and the price came down to £20 per month. Haggling with them is very worthwhile.

Also as a bonus my previous cover was with British Gas, they could never get the hot water above warm unless the water was only tracking. The HES engineer changed a valve and now the water is too hot to put your hand in, Marvelous.

Hope you dont need them in an emergency as you wont get an emergency call out unless you are over a certain age or have kids. even though the cover is quoted as emergency cover

Old_bowler_man

Sounds nice but us yokels in Somerset are not able to get it as they don' seem to know that we exist!

Home_Energy_Services

we don't currently cover Somerset, but we are always expanding the areas we cover, please do leave your details via the following link and we will be in contact as soon as we are operating in your area - !!!!!!!.com/pw3hx3p . Alternatively, if you have a urgent need for assistance please contact our sister company - Homeserve - who definitely operate in your area currently - http://www.homeserve.com/uk/contact-us . Hope this helps, Ellie

ljfleeds

An engineer from HES visited my home on Thursday10th December to carry out the annual boiler inspection, which is a compulsory part of the service contact. At that point, everything worked fine. He arrived at 4.50pm, when I had requested the 12-4pm slot, clearly very stressed and in a rush, and he was very quick, banging around for about 20 mins tops, when they have previously taken nearly an hour to do a proper service. About half an hour after he left, all the electrics in the house tripped. When switched back on, the boiler had no power to it, but every time it was switched back on, everything blew again.

On Friday morning, I phoned HES. An engineer called on the following Tuesday, said it needed a new fan and left. Two days later, another engineer called to install the new fan, but it still didn't work. He said it needed a different part, a harness, which would be have to be ordered. Having heard nothing for a couple of days, I phoned again, and was told it took five working days to get the part; they would have it by 5pm yesterday (21st Dec) and fit it today.

I got home from work yesterday to find an answerphone message telling me the part had been ordered, would arrive at HES on 28th Dec and would be fitted on 29th Dec! At this point, on the 11th day without heating or hot water, I rang up and just sobbed, and pleaded, I was so fed up, especially as I was going to be without heat or hot water all over Christmas! Didn't get me anywhere of course, I was just fobbed of with platitudes of 'I'll email my manager to see if there's anything more we can do to get you heat and hot water for Christmas'.

We're very lucky that it's been so mild recently, and that we have a dishwasher and a tumble drier, otherwise things could be even more desperate. As it is, boiling kettles to have a flannel wash in a cold bathroom every morning is no picnic...

Quentin

The HES rep took 4 days to come and post a forbidden link (which got spotted by the censor) and do a bit of touting for business for his "sister company" (thought it was their parent)


Let's hope he comes and sorts you out before Christmas a bit quicker!

cfw1994

We have a leaking looking boiler where the immersion element goes in.
We had some other work going on, and the engineer for that said he felt it looked dangerous and needed a new cylinder. This is a mains pressure system.

For the past 4 or 5 years we have expressed concern to the HES engineer during the annual check, and each time it has been dismissed.

They sent someone round a week later. He mumbled that it looked okay to him, took a picture and ran away saying he would pass it to their insurers.

That was 15 days ago. Nothing back.
Really not impressed with this organisation.

sjcollett

I signed up for the £5.99 per month option due to seeing it on MSE.

I found it very easy to book an appointment for the boiler service (appt within 48 hours). I received a text reminder when I booked, a text reminder the day before and a text reminder a few mins before my appt time to say the engineer was on his way. The engineer turned up about 10 mins later at 8.10am (my scheduled time was between 8-12pm). He looked at the boiler for about 30-35 mins.

I was very happy with the ease and convenience of the service and I hope I can say the same should I ever need to call them for an emergency.

PS. If it helps, I'm based in North Herts - maybe geography has an impact on service levels?

macman

cfw1994 wrote: »

We have a leaking looking boiler where the immersion element goes in.
We had some other work going on, and the engineer for that said he felt it looked dangerous and needed a new cylinder. This is a mains pressure system.

For the past 4 or 5 years we have expressed concern to the HES engineer during the annual check, and each time it has been dismissed.

They sent someone round a week later. He mumbled that it looked okay to him, took a picture and ran away saying he would pass it to their insurers.

That was 15 days ago. Nothing back.
Really not impressed with this organisation.

That is your hot water tank, not your boiler. Does your policy cover the ancillary equipment, or just the boiler itself? The basic policies will not cover anything but the boiler, and maybe it's programmer.

Tom.Joyce

Wow..... just had my renewal letter through for my agreement ...... I took it out last year via the MSE link and paid circa £6 a month........ this year they are looking for £15.30 a month........ and that is after a year of zero claims......


Time to start shopping around again I think......

Bazman99

Called HES because our combi boiler broke on Sunday morning, they initially said someone would not be able to get there until Wednesday but would try to get there earlier. I've called five times since then and they're now saying Wednesday is the only day.

At least with the overpriced British Gas service an engineer would turn up same day, but it took them three days to always get a part and fix the damn thing. Since HES can't, I'm going back to BG to get my family warm again.