PockitCard Problems

Darkist

I saw a link here for PockitCard and got one i had been using it fine when putting on £10 or £20 and when i put £40 on the other day i tried to log into the site but couldnt and the £40 wasnt on the card i couldnt use it.

I rang them which was a nightmare and was told they would ring me back, he said they needed passport or driving license which i dont have, im disabled and cant really travel and i dont drive.

Ive used up all my phone credit now and they dont seem to be answering my emails.

Im disabled and use the card for ordering food delivered and i use it online. i cant afford to loose £40 its already causing me problems.

What should i do please.

grumbler

1. Pockit Prepaid Card T&Cs

17. Complaints and how to contact us
17.1 If you would like to make a complaint, or contact us for any other reason connected to these terms and conditions please write, in the first instance, to Pockit Limited, Cavendish House, 18 Cavendish Square, London, W1G 0PJ. You can also contact us via email on [EMAIL="help@pockit.com"]help@pockit.com[/EMAIL] or call us on 08447799990 and speak to one of our customer services agent to lodge a formal complaint. We have procedures in place to make sure that we handle your complaint fairly and quickly. However, if you are not satisfied with the outcome of your complaint, you can write to the Financial Ombudsman Service at South Quay Plaza, 183 Marsh Wall, London E14 9SR.

http://www.financial-ombudsman.org.uk/consumer/complaints.htm

Darkist

Yes Emailed on that help@pockit yesterday, rang them 3 times yesterday and was told they would ring me back at first they said 30 mins, then 10 minutes and they never rang back and like i said no answer to my emails.

eDicky

You can call them on 020 7078 2717 or 020 7107 0113 instead of burning up phone credit on the 0844 number.