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Student finance wales grant serious help needed please!!!
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Laura1234h
Posts: 2 Newbie
Hi
I was wondering if any one can help me
I was due my payment of my student grant on the 20/04/15. Its was marked as paid at that time however was not showing in my bank. Then it went to failed and then approved and then to blocked in a couple of days. I think spoke to several people that said they have unblocked it and it'll take 3-5 days. Then i had enough of this so phoned the complaints line. From there they said it was a problem with the system so that it had to go back to the assessors. So they asked me not to put a complaint in and that it would be sorted. I took there word for it, then a couple of days later a man called and said the reason was due to them not knowing if they would pay the retainer over the summer to keep my space for my child however as he will be attending they said they would. He then told me this would take a further 3-5. Yet again this never happened. I have now put in a complaint 4 days ago and has yet to be acknowledged. In the mean time another manager has been dealing with it and apparently sorted it and would have the payment on the 21/05/2015. However i have checked my account and has gone back to blocked.
Im at the end of my tether at being lied to and nothing being resolved and now my nursery if i don't pay my fees are fining me and even stop my child from coming which i can let happen. Is there anyone higher i can complain to or an independent person that can help? If anyone could give me advise i would be very grateful
Laura
I was wondering if any one can help me
I was due my payment of my student grant on the 20/04/15. Its was marked as paid at that time however was not showing in my bank. Then it went to failed and then approved and then to blocked in a couple of days. I think spoke to several people that said they have unblocked it and it'll take 3-5 days. Then i had enough of this so phoned the complaints line. From there they said it was a problem with the system so that it had to go back to the assessors. So they asked me not to put a complaint in and that it would be sorted. I took there word for it, then a couple of days later a man called and said the reason was due to them not knowing if they would pay the retainer over the summer to keep my space for my child however as he will be attending they said they would. He then told me this would take a further 3-5. Yet again this never happened. I have now put in a complaint 4 days ago and has yet to be acknowledged. In the mean time another manager has been dealing with it and apparently sorted it and would have the payment on the 21/05/2015. However i have checked my account and has gone back to blocked.
Im at the end of my tether at being lied to and nothing being resolved and now my nursery if i don't pay my fees are fining me and even stop my child from coming which i can let happen. Is there anyone higher i can complain to or an independent person that can help? If anyone could give me advise i would be very grateful
Laura
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