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Faulty rug advice

catmiaow
catmiaow Posts: 5,954 Forumite
1,000 Posts Combo Breaker
in Praise, vent & warnings
I got a rug delivered, which has some thread coming out on one side. I contacted the company and they said they would send a courier out yesterday to collect the faulty one and deliver a new one. Waited in all day and nothing. My guess is they did not book the courier at all. they are closed until Monday morning, so I can't contact them yet. Anyway I am just wondering where I stand if they fail to collect/deliver again. I don't really want to waste another days holiday for nothing. I paid by credit card, but it was under £100.

I would appreciate any advice.

Thanks
No you're not a vegetarian if you eat any animal or fish, so do not insult genuine veggies by calling yourself one! :mad:

Thanks to everyone who posts competitions. You are the stars of the board :T:j:T

Comments

  • McKneff
    McKneff Posts: 38,857 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Did you not try ringing them towards the end of the day when it should have been delivered.
    Get them to do the delivery when you are going to be in, and not at work.....
    make the most of it, we are only here for the weekend.
    and we will never, ever return.
  • catmiaow
    catmiaow Posts: 5,954 Forumite
    1,000 Posts Combo Breaker
    Yes, I tried half an hour before they closed but got told the courier can arrive up until 8pm. They only do it Monday - Friday. Very awkward.
    No you're not a vegetarian if you eat any animal or fish, so do not insult genuine veggies by calling yourself one! :mad:

    Thanks to everyone who posts competitions. You are the stars of the board :T:j:T
  • wealdroam
    wealdroam Posts: 19,180 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    catmiaow wrote: »
    I got a rug delivered, which has some thread coming out on one side. I contacted the company and they said they would send a courier out yesterday to collect the faulty one and deliver a new one. Waited in all day and nothing. My guess is they did not book the courier at all. they are closed until Monday morning, so I can't contact them yet. Anyway I am just wondering where I stand if they fail to collect/deliver again. I don't really want to waste another days holiday for nothing. I paid by credit card, but it was under £100.

    I would appreciate any advice.

    Thanks
    Have a read of MSE's Failed Delivery article.

    Right under the headline you will see:
    'If I waste a day, you'll pay'
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