MET Parking - Virgin Active (Nottingham) - POPLA Stage

mbyvcm

New to the site,

I received a PCN from MET Parking Services through the post a couple of weeks ago. Long story short, they claim the driver overstayed the 4 hour parking limit by 20 mins. They use registration recognition upon entering, exiting. They want to charge me £100, £60 if paid within 14 days.
Using this super forum I lodged an appeal with MET on the grounds that; i) there was insufficient signage and ii) the charge is disproportionate and not commercially justifiable. I did not identify the driver. Today I received a letter rejecting my appeal. They included a map of signage throughout the car park to support their argument that signage is well displayed. There map is actually inaccurate, and does not reflect the true distribution of signage...but I am digressing!
I have now received a POPLA code and wondered if someone can post/point me to a temple POPLA letter that fits my situation. I have tried to find a suitable example on this forum, but there are so many and I am not sure which is the most appropriate.

Thanks for your help.

Redx

there are no template popla appeals on here, they are all bespoke but some fit certain criteria, especially when the same situation or topic comes up again and again

put some search words into the search box to find one similar to yours

like

met popla appeal

or

met popla appeal gym

neil.net

mbyvcm wrote: »

They included a map of signage throughout the car park to support their argument that signage is well displayed. There map is actually inaccurate, and does not reflect the true distribution of signage...but I am digressing!

That's not digressing, if they are submitting it as evidence to you they will also submit it to POPLA, so counter their "evidence" with any evidence you have to the contrary to prove the poor signage.

Ralph-y

as per the two good posts above........

if you wish you can read through this list of past POPLA appeals

POPLA appeals http://forums.moneysavingexpert.com/showpost.php?p=62180281&postcount=15

Ralph:cool:

mbyvcm

Thank you for all of your responses. Based on your advice I have now located and amended a POPLA appeal letter for MET. I have made two main amendments;

1. I have amended the "Lack of photographic evidence and unreliable, unsynchronised, non-compliant ANPR system" opening paragraph because the photos are date/time stamped (although the accuracy may still be questioned).

2. I have added the following paragraph;

"Furthermore upon rejecting my appeal, MET Parking Services enclosed a site map of the Virgin Active car park. Having since visited the site I can confirm that sign #32 does not exist, and therefore the evidence submitted by MET Parking is inaccurate. I have enclosed both the site map provided to me by MET Parking Services and my own photographic evidence of the entrance to Virgin Active. You will be able to see that the sign (#32) purported to be displayed at the entrance by MET is in fact not".

Here it is in its entirety. Any feedback very greatly appreciated.

POPLA CODE xxxxxxxxxx

As the registered keeper of the vehicle, registration number xxxx xxxx, I wish to appeal against the parking charge issued by MET Parking Services.

My appeal is based on the following grounds.

1. No breach of contract and no genuine pre-estimate of loss.

2. Contract with the landowner – no locus standi.

3. Notice to Keeper not properly given under POFA 2012 – no keeper liability.

4. Unclear and non-compliant signage, forming no contract with drivers.


To expand on these points:

1. No breach of contract and no genuine pre-estimate of loss

MET Parking Services state in their letter of rejection that the parking charge represents a claim for liquidated damages. Accordingly, the entirety of the parking charge must be a genuine pre-estimate of loss in order to be enforceable under contract law. The estimate must be based upon loss flowing from a breach of the parking terms.

I require MET to submit a full breakdown of how these losses are calculated in this particular car park and for this particular ‘contravention’. MET cannot lawfully include their operational day to day running costs (e.g. provision of signs, ANPR and parking enforcement) in any ‘loss’ claimed. Not only are those costs tax deductible, but were no breaches to occur in that car park, the cost of parking 'enforcement ' would still remain the same.

According to the Unfair Terms in Consumer Contract Regulations, parking charges for breach on private land must not exceed the cost to the landowner during the time the motorist is parked there. As the landowner does not impose a parking fee for the area in question, there is no loss to MET nor the landowner. The Office of Fair Trading has stated that ''a ‘parking charge’ is not automatically recoverable simply because it is stated to be a parking charge, as it cannot be used to state a loss where none exists.''


2. Contract with landowner - no locus standi

MET do not own nor have any interest or assignment of title of the land in question. As such, I do not believe that MET has the necessary legal capacity to enter into a contract with a driver of a vehicle parking in the car park, or indeed to allege a breach of contract. Accordingly, I require sight of a full copy of the actual contemporaneous, signed and dated site agreement/contract with the landowner (and not just a signed slip of paper saying that it exists). Some parking companies have provided “witness statements” instead of the relevant contract. There is no proof whatsoever that the alleged signatory has ever seen the relevant contract, or, indeed is even an employee of the landowner. Nor would a witness statement show whether there is a payment made from either party within the agreement/contract which would affect any 'loss' calculations. Nor would it show whether the contract includes the necessary authority, required by the BPA CoP, to specifically allow MET to pursue these charges in their own name as creditor in the Courts, and to grant them the standing/assignment of title to make contracts with drivers.

In POPLA case reference 1771073004, POPLA ruled that a witness statement was 'not valid evidence'. This witness statement concerned evidence which could have been produced but was not. So if the operator produces a witness statement mentioning the contract, but does not produce the actual un-redacted contract document, then POPLA should be consistent and rule any such statement invalid.

So I require the unredacted contract for all these stated reasons as I contend the Operator's authority is limited to that of a mere parking agent. I believe it is merely a standard business agreement between MET and their client, which is true of any such business model. This cannot impact upon, nor create a contract with, any driver, as was found in case no. 3JD00517 ParkingEye v Clarke 19th December 2013.

In that case the Judge found that, as the Operator did not own any title in the car park: 'The decision to determine whether it is damages for breach...or a penalty...is really not for these Claimants but...for the owners. We have a rather bizarre situation where the Claimants make no money apparently from those who comply with the terms...and make their profit from those who are in breach of their contract. Well that cannot be right, that is nonsense. So I am satisfied that...the Claimants are the wrong Claimants. They have not satisfied this court that they have suffered any loss...if anything, they make a profit from the breach.'

I challenge this Operator to rebut my assertion that their business model is the same 'nonsense', and is unenforceable. MET cannot build their whole business model around profiting from those they consider to be in breach of a sign, on land where they have no locus standi, and then try to paint that profit as a perpetual loss.


3. Notice to Keeper not properly given under POFA 2012 – no keeper liability.

The Notice I have received, as the registered owner of the vehicle, makes it clear that MET is relying on Schedule 4 of the Protection of Freedoms Act 2012. MET has failed to comply in the wording of their Notice to Keeper since they have failed to identify the ‘Creditor’. This may, in law, be MET Parking Services or their client, their debt collecting agent, or the landowner or indeed some other party. Schedule 4 of the Act requires a Notice to Keeper to have the words to the effect that ‘The Creditor is.....”.

The wording of Paragraph 9(2)(h) of Schedule 4 of the Act does not just indicate that the creditor must be named/assumed, but “identified”. The owner of the vehicle is entitled to know the identity of the party with whom the driver has allegedly contracted. In failing to specifically identify the ‘Creditor’ in its Notice to Keeper, MET Parking Services has failed to establish keeper liability. In this case, the NTK has not been correctly 'given' under POFA2012 and so it is a nullity. In a previous ruling, POPLA Assessor Matthew Shaw stated that the validity of a Notice to Keeper is 'fundamental to establishing liability' for a parking charge, stating: 'where a Notice is to be relied upon to establish liability it must, as with any statutory provision, comply with the Act.'

4. Lack of photographic evidence and unreliable, unsynchronised, non-compliant ANPR system.

I call into question the reliability and compliance of the ANPR system because MET are relying on two pictures of a vehicle. The registration plates on both the entrance and exit photos are difficult to discriminate and the location is not discernible.

So I require the Operator to present records which prove:

- the Manufacturers' stated % reliability of the exact ANPR system used here.

- the dates and times of when the cameras at this car park were checked, adjusted, calibrated, synchronised with the timer which stamps the photos and generally maintained to ensure the accuracy of the dates and times of any ANPR images.

The Operator must produce evidence in response to these points and explain to POPLA how their system differs (if at all) from the flawed ANPR system which was wholly responsible for the court loss by the Operator in ParkingEye v Fox-Jones on 8 Nov 2013. That case was dismissed when the judge said the evidence from the Operator was 'fundamentally flawed' as the synchronisation of the camera pictures with the timer had been called into question and the operator could not rebut the point.

I suggest that in the case of my vehicle being in this car park, a local camera took the image but a remote server added the time stamp. As the two are disconnected by the internet and do not have a common "time synchronisation system", there is no proof that the time stamp added is actually the exact time of the image. The operator appears to use WIFI which introduces a delay through buffering, so "live" is not really "live". Hence without a synchronised time stamp there is no evidence that the image is ever time stamped accurately, and this is in addition to the missing time/location/number-plate evidence from the second photo. Therefore I contend that this ANPR "evidence" from this Operator in this car park is just as unreliable as the ParkingEye system in the Fox-Jones case and I put MET to strict proof to the contrary.

In addition, the unreliable/unsynchronised ANPR system used, and lack of information about the use of data, is not compliant with the BPA Code of Practice, which contains the following:
''21 Automatic number plate recognition (ANPR)
21.1 You may use ANPR camera technology to manage, control and enforce parking in private car parks, as long as you do this in a reasonable, consistent and transparent manner. Your signs at the car park must tell drivers that you are using this technology and what you will use the data captured by ANPR cameras for.
21.2 Quality checks: before you issue a parking charge notice you must carry out a manual quality check of the ANPR images to reduce errors and make sure that it is appropriate to take action. Full details of the items you should check are listed in the Operators’ Handbook.
21.3 You must keep any ANPR equipment you use in your car parks in good working order. You need to make sure the data you are collecting is accurate, securely held and cannot be tampered with.
21.4 It is also a condition of the Code that, if you receive and process vehicle or registered keeper data, you must:
• be registered with the Information Commissioner
• keep to the Data Protection Act
• follow the DVLA requirements concerning the data
• follow the guidelines from the Information Commissioner’s Office on the use of CCTV and ANPR cameras, and on keeping and sharing personal data such as vehicle registration marks.''

At this location, there are merely a couple of secret small cameras up high on a pole. No signs at the car park clearly tell drivers about this technology nor how the data captured by ANPR cameras will be used. This means the system does not operate in a reasonable, consistent and transparent manner, and I have reason to believe that, potentially, every section of paragraph 21 is breached here.

Unless the Operator can show documentary evidence otherwise, then this BPA Cop breach would also point to a failure to comply with the ICO terms of registration and a breach of the CPUTR 2008 (claiming to comply with the BPA Code of Practice when I believe it is not the case). This Operator is put to strict proof to the contrary.


4. Unclear and non-compliant signage, forming no contract with drivers.

Due to their high position and the barely legible size of the smallprint, the signs in this car park are very hard to read. I contend that the signs and any core parking terms that MET are relying upon were too small for the driver to discern when driving in and that the signs around the car park also fail to comply with the BPA Code of Practice. I would contend that the signs (wording, position and clarity) fail to properly inform the driver of the terms and any consequences for breach, as in the case of Excel Parking Services Ltd v Martin Cutts, 2011. As such, the signs were not so prominent that they 'must' have been seen by the driver - who would never have agreed to pay £100 in a free car park - and therefore I contend the elements of a contract were conspicuous by their absence.

Furthermore upon rejecting my appeal, MET Parking Services enclosed a site map of the Virgin Active car park. Having since visited the site I can confirm that sign #32 does not exist, and therefore the evidence submitted by MET Parking is inaccurate. I have enclosed both the site map provided to me by MET Parking Services and my own photographic evidence of the entrance to Virgin Active. You will be able to see that the sign (#32) purported to be displayed at the entrance is not.

Based on the above arguments, I therefore respectfully request that my appeal is upheld and the charge dismissed.

prjohnsonnn10

hi - i have taken on MET at rai;lway car park 4 times and won each time.... they are managing this car park almost certainly under railway byelaws as its railway land so as such the KEEPER is not liable. have you admitted to being the driver?