Bosch washing machine bearings problem

FionaPotter · 11 May 2015 at 11:04AM

I bought a Bosch washing machine on the recommendation of Which? three years ago and last week when it stopped working I called in my local washing repair man. He was staggered to find the bearings had gone. Bosch refused to send someone out to look unless I paid a £99 call out fee or signed up for £168 insurance policy with Domestic and General. They said if the cost of repair was over £300 the policy would automatically be cancelled and they would then 'discuss' how they might help me. I therefore opted for the D&G policy believing it would be cancelled. However when the repair man came today he told me this was a known fault with a supply of a part and Bosch had made an agreement with D&G that the machine would be repaired under its policy despite the cost. I therefore now find myself paying £168 to repair a 'known' Bosch fault having invested in an expensive machine recommended by Which? which I thought would lat me ten years. I am fairly outraged by Bosch's behaviour on this when they knew it was a known fault all along - yet that was never mentioned to me until the engineer probably unwittingly told me. I had a Bosch washing machine before which was great and two Bosch dishwashers but would never buy Bosch again. I think this is totally unacceptable behaviour from Bosch. Any thoughts or suggestions?

Annie1960 · 11 May 2015 at 11:44AM

Try Trading Standards.

EssexExile · 11 May 2015 at 3:57PM

The trouble with never buying Bosch again because of one problem is where do you go instead?

Edwardgdee · 20 May 2015 at 11:06PM

We had a Bosch washing machine and the drum bearings failed in a little over 2 years (just out of guarantee!). Normal cause is the seal fails letting water into the bearing. Its not that difficult to replace the bearings - some of the spares vendors have videos on how to do it - but some brute force may be needed to get the old bearings out. Having replaced the bearings its all been fine since then.