Purchasing a new home having kitchen choice trouble

mincedump

Hi

I have purchased a new build apartment and ive had to raise a complaint because I purchased a frontals upgrade and they are only upgrading the doors not the plinths or door sides. I paid 600 pound for this upgrade and I wasn't told that the plinths and sides wouldn't be gloss.

I spoke to the sales manager who told me that they would have to change and redesign the size of the kitchen but it was to late in the process to do this because of the gloss frame. They gave me the opportunity to re-choose the kitchen, but when they sent the brochure over it showed that the gloss kitchen is the exact same size as the matte and the sales manager has lied to me.

What should I do? I have exchanged contracts and have no leverage of breaking the contract, Im in process of contacting their head office but i dont think this will achieve anything.

Any help would be fully appreciated, I hate being lied to and would love to overcome this with a full gloss kitchen

Thanks in advance

jm2926

It's common for gloss kitchens to have regular cabinets and gloss side panels, so your kitchen design would need to allow for the additional 18mm sides wherever they are visible.Depending on how much filler they have used in their design, they may not be able to fit them in without changing cabinet sizes.

Better explanation here - http://advice.diy-kitchens.com/customer-questions/cupboards-need-end-panels/