Problem with 5OD

margaretk

Hi

I am trying to watch a programme on 5OD (The Mentalist), but when I click on it, it says:

'This player is unable to play this protected content at this time.'

Does anyone know what I need to do to be able to watch the programme?

Thanks in advance.

Margaret

Bowling_4_Gold

I've had that before. Looks like it's a pretty easy fix:

http://www.channel4.com/4viewers/faq/name/drm-error/id/503345587

If you receive this error in Chrome you need to:
1. In Chrome browser, copy and paste chrome://settings/content into the address bar.

2. Scroll down to the Protected Content Section.

3. Ensure the tickbox beside "Allow identifiers for protected content (computer restart may be required)" is ticked.

4. Click Done.

margaretk

Thanks a lot - this has worked.