Just a word of warning....

6022tivo

This is a bizzare thread.

To gain probate is a pretty easy task, with some good online guides and forms that can be filled in online.

A hour or two to request final balances from banks, the tax form to make sure no tax is due, and a quick visit to a solicitor to swear an oath (£5, or £7 max), alternatively swear at a local probate office.

Couple of hours work.

maxmycardagain

UPDATE

after paying £2000 (ish) for the probate ON TOP OF the will, Santander NOW reckon the law changed in April, no-one is sure of the exact position and guess what, they are refusing to hand over the £25,000 ISA to the widower husband (85 years old)

SHAME ON YOU SANTANDER!

maxmycardagain

How does one contact the banking omsbudsman?

Archi_Bald

One googles and finds http://www.financial-ombudsman.org.uk/consumer/complaints.htm

Mattygroves2

maxmycardagain wrote: »

UPDATE

after paying £2000 (ish) for the probate ON TOP OF the will, Santander NOW reckon the law changed in April, no-one is sure of the exact position and guess what, they are refusing to hand over the £25,000 ISA to the widower husband (85 years old)

SHAME ON YOU SANTANDER!

They should pay out to the Executor (s) of the will. This may or may not be the beneficiary. I'm not surprised they won't pay out directly to the widower.

Before you contact the ombudsman you need to follow the full complaints process. As it is the executor who has the complaint it should be they who are pursuing this.

Biggles

maxmycardagain wrote: »

UPDATE

after paying £2000 (ish) for the probate ON TOP OF the will, Santander NOW reckon the law changed in April, no-one is sure of the exact position and guess what, they are refusing to hand over the £25,000 ISA to the widower husband (85 years old)

SHAME ON YOU SANTANDER!

Maybe Santander have seen the will and you haven't?

xylophone

after paying £2000 (ish) for the probate ON TOP OF the will, Santander NOW reckon the law changed in April, no-one is sure of the exact position and guess what, they are refusing to hand over the £25,000 ISA to the widower husband (85 years old)

Probate has been obtained - the executor/personal representative should deal with the funds according to the terms of the will.

Whether or not a spouse inherits the money in an ISA, he can inherit the deceased's ISA allowance.

http://www.santander.co.uk/uk/isas/additional-permitted-subscriptions

Another explanation http://www.nationwide.co.uk/support/support-articles/manage-your-account/isa-inheritance/isa-inheritance-about


"From 6 April 2015, spouses and civil partners* of ISA holders who have died since 3 December 2014 will be able to inherit an additional ISA allowance. The value of the inherited ISA allowance, also referred to as an additional permitted subscription (APS) allowance, is equivalent to the value of funds that the ISA holder held in their ISAs when they died. A spouse or civil partner could therefore inherit allowances with a number of ISA providers reflecting where the deceased held their ISAs.
The inherited ISA allowance is in addition to the normal annual ISA allowance that savers and/or investors can continue to use.
The additional ISA allowance can be used for up to 3 years from the date of death or 180 days after the completion of the administration of the estate, if longer**. Money can be paid in as a lump sum or in instalments (if allowed for by the provider).
Please note: the rules only apply to the transfer of an allowance and not the actual funds held within an ISA. The existing processes in place to move money held within the deceased’s ISA into the name of a beneficiary will still be followed."

maxmycardagain

I dont think anyone with the mentioned hassles with a will/ISA and/or Santander will look to stay with them or invest more, they should hand over the £24K and beg forgivness

maxmycardagain

Biggles wrote: »

Maybe Santander have seen the will and you haven't?

They not have argued the will isnt right, they just implemented their own regs in cases of ISA's of over £20K and insisted probate was gained, NOW they move the goalposts again...


(I bet they dont tell ISA investors how hard it might be to get the money back when they are signing them up)

Biggles

maxmycardagain wrote: »

I dont think anyone with the mentioned hassles with a will/ISA and/or Santander will look to stay with them or invest more, they should hand over the £24K and beg forgiveness

They will hand it over - but only to the executor (not the deceased's husband). Has the executor asked for it? You keep avoiding these questions about the will and the executor.