Can't access Play Store!

Supatramp

Got a new Xperia Z3 Compact a couple of days ago and been getting it organised/setup. It was originally on Android 4.4.4 and everything was fine, but it's now updated to 5.0.2 and I can no longer access the Play Store.

Can anyone advise what's going on, and a solution?

JJ_Egan

Settings application manager play store clear data may work .

Supatramp

JJ_Egan wrote: »

Settings application manager play store clear data may work .

Tried, but no difference.

When I click on the Play Store icon, I get a screen with my Gmail address near the top, then Redeem, Settings, Help & Feedback, About Google down the left hand side. As I said, before Android updated I'd downloaded some apps without any problem.

Anybody out there can help please?

augustusgloop

2 things to try.

1 switch on mobile data

2 check time and date are right

Supatramp

augustusgloop wrote: »

2 things to try.

1 switch on mobile data

2 check time and date are right

Well the time and date were ok. And although I haven't yet put my SIM in, switching on mobile data seemed to do the trick.

Although the only mystery in that is that I didn't have mobile data switched on earlier when Play Store was working ok pre-updating Android.

But thanks for your help.

im-lost

Supatramp wrote: »

Well the time and date were ok. And although I haven't yet put my SIM in, switching on mobile data seemed to do the trick.

Although the only mystery in that is that I didn't have mobile data switched on earlier when Play Store was working ok pre-updating Android.

But thanks for your help.

connected to wifi previously? and didn't set up wifi on the updated software?

just sounds like you had no internet connection, whether mobile or wifi.

Supatramp

im-lost wrote: »

connected to wifi previously? and didn't set up wifi on the updated software?

just sounds like you had no internet connection, whether mobile or wifi.

Of course I had an internet connection, you know that wee symbol that appears at the top of your screen? Did you read and understand my previous posts?

Prudent

I am having the same problems with play store on a different android phone (HTC sensation). It says my browser no longer support this app.

Techhead_2

Prudent wrote: »

I am having the same problems with play store on a different android phone (HTC sensation). It says my browser no longer support this app.

Play Store is an app. How does the browser come into it?

Techhead_2

Supatramp wrote: »

Of course I had an internet connection, you know that wee symbol that appears at the top of your screen? Did you read and understand my previous posts?

I have to say that I can't see anything in your previous posts that tells us you have a working Wi-Fi connection AFTER the update. And as the symptoms you experienced are consistent with having no data access I think it was a reasonable statement.

(To add this - depending on the way you upgraded the handset and how your router is configured; you may have needed to reconnect. Turning on and off mobile data will cause the Wi-Fi to reconnect)