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Unprotected deposit and threats from landlord

I posted last week on behalf of a friend who had been overcharged rent and had also not had her deposit protected. We followed the advice given and sent a letter asking for proof of the government backed scheme the deposit was held in, which there was no response and followed through with court proceedings.

The landlord has been in contact today threatening the tenant saying she is 'taking advantage of an elderly couple who are ill, and that she will be out of the house by Friday'. My friend has contacted the police and they will be round tomorrow morning and I have also advised her to contact shelter.

What laws are protecting her. I have told her that the landlords are unable to evict her as she has been paying her rent and she has not received a correct notice. I have also said they have no rights to enter her property and if they do this, will this be a civil or criminal offence?

How is the best way she can protect herself. They have no keys for the property so have no way to get in apart from a lock smith or forcible entry

Thanks
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Comments

  • anselld
    anselld Posts: 8,684 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Harrasment and illegal eviction are criminal offences. Report to the police as you have suggested an don't take any nonsense from the police like "it is a civil matter".

    Eviction cannot be done (legally) without a Court order and there is no chance of the L getting one until the deposit is returned.
  • Daerve
    Daerve Posts: 245 Forumite
    Fourth Anniversary PPI Party Pooper Uniform Washer Debt-free and Proud!
    anselld wrote: »
    don't take any nonsense from the police like "it is a civil matter".

    That's actually really bad advice because the process of evicting a tenant "is" a civil matter.

    If the police state it's a civil matter it's not nonsense, it's because it's a civil matter.

    Not withstanding of course any criminal acts committed in the process or preventing a breach of the peace.

    OP, contact shelter.
  • anselld
    anselld Posts: 8,684 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Daerve wrote: »
    That's actually really bad advice because the process of evicting a tenant "is" a civil matter.

    If the police state it's a civil matter it's not nonsense, it's because it's a civil matter.

    Not withstanding of course any criminal acts committed in the process or preventing a breach of the peace.

    OP, contact shelter.

    I was referring specifically to the criminal offences of harassment and illegal eviction. The first has already been committed the second has been threatened.

    Of course legal eviction is a civil matter but there would not be a thread if any legal process was being followed.
  • m0bov
    m0bov Posts: 2,741 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Have u changed the locks?
  • As far as I am aware the landlord has no entry by key to the property. I have sent my friend a link to the shelter website so if the police say it's a civil matter she can correct them. Thanks again
  • Daerve
    Daerve Posts: 245 Forumite
    Fourth Anniversary PPI Party Pooper Uniform Washer Debt-free and Proud!
    As far as I am aware the landlord has no entry by key to the property. I have sent my friend a link to the shelter website so if the police say it's a civil matter she can correct them. Thanks again

    It's worth remembering that the police probably know less about this area of law than you do so it's worth printing off the advice from shelter to show them.

    Except harassment, thanks to the facebooks the police know lots about harassment. :D
  • fishpond
    fishpond Posts: 1,022 Forumite
    Part of the Furniture 500 Posts Combo Breaker
    I posted last week on behalf of a friend who had been overcharged rent and had also not had her deposit protected. We followed the advice given and sent a letter asking for proof of the government backed scheme the deposit was held in, which there was no response and followed through with court proceedings.

    The landlord has been in contact today threatening the tenant saying she is 'taking advantage of an elderly couple who are ill, and that she will be out of the house by Friday'. My friend has contacted the police and they will be round tomorrow morning and I have also advised her to contact shelter.

    What laws are protecting her. I have told her that the landlords are unable to evict her as she has been paying her rent and she has not received a correct notice. I have also said they have no rights to enter her property and if they do this, will this be a civil or criminal offence?

    How is the best way she can protect herself. They have no keys for the property so have no way to get in apart from a lock smith or forcible entry

    Thanks
    Are the elderly couple the LL's or is it someone else?
    I am a LandLord,(under review) so there!:p
  • Widelats
    Widelats Posts: 3,773 Forumite
    If its a unsecured deposit you can sue them for 10 times the deposit amount. I believe.
    Owed out = lots. :cool:
  • teeni
    teeni Posts: 1,193 Forumite
    Daerve wrote: »
    That's actually really bad advice because the process of evicting a tenant "is" a civil matter.

    If the police state it's a civil matter it's not nonsense, it's because it's a civil matter.

    Not withstanding of course any criminal acts committed in the process or preventing a breach of the peace.

    OP, contact shelter.

    no it is perfect advice, evicting a tenant without following the correct procedure is a criminal offence AND a civil offence
  • teeni
    teeni Posts: 1,193 Forumite
    Widelats wrote: »
    If its a unsecured deposit you can sue them for 10 times the deposit amount. I believe.
    1 to 3 times for non compliance with tenancy deposit rules not 10 times
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