What should I do after being hacked?

Maureen43

Hi All


I discovered my Amazon account had been hacked yesterday. I have done the following:


1) Regained access to Amazon through talking to them, including changing my password. They deleted the fraudulent order!


2) Removed all financial details from my Amazon account.


3) Cancelled the affected credit card and bank card (deep sigh)


4) Changed my email password


5) Reported the fraud to the Police Action Fraud helpline and got a reference number.


5) Got an Equifax report today to check nobody has taken accounts out in my name. This was clean.


Is there anything else I should be doing?


Thanks!
M

cookie365

Re-evaluate how you choose and store passwords.

Best to use a password manager like Keepass (or similar) so you can have unique, impossible to guess passwords for each site without having to worry about forgetting them.

Strider590

Most likely got your password via a phishing email, probably an email claiming to be Amazon, claiming you need to log in ASAP to fix a problem.
You click a link, the website is a clone of Amazon, you log in and boom you just gave them your password.

You don't need to re-evalutate your passwords or how you store them, you need to be more careful. Never use links within emails without checking their true destination.

Maureen43

I haven't responded to any phishing emails. That's the strange thing. I have no idea how this could have happened.


Keepass sounds good - anything else I need to do?


Someone suggested registering with CIFAS (who mark your credit record so that any applications for accounts etc have to be more closely verified for a time) but that feels like overkill?

Maureen43

Can anyone else help?

woody2234

Do you use Amazon on 1 computer only and only you use that computer with no passing people seeing what you are typing or do use same Amazon account on smartphone and tablet and computers in lots of different wifi hotspots in public areas , they say wifi spots are easy to hack these days

Maureen43

I've used the Amazon app in the past but have now deleted it.


Ditto the Tesco shopping app.


Thanks for that tip.


Does anyone have a view on CIFAS?

Sharon87

I doubt there's much info on Amazon for them to try and steal your identity. I personally wouldn't bother with CIFAS, but it's up to the individual.

I would check your firewall/anti virus though and scan for spyware, just in case your computer has had anything dodgy installed on it without your knowing.