Changes to 08, 09 and 118 calls from landlines on 1 July 2015

Ian011

If '0.11' is 11p, then it looks like you were charged a full minute of Access Charge at 9.58p per minute plus up to 1.42p Service Charge billed per second, rounded up to a total of 11p. Presumably the 0845 number you called has a 2p or 3p per minute Service Charge.

Check it here using 9.58p per minute Access Charge plus 2p or 3p per minute Service Charge:
http://giffgaff.screet.co.uk/call


There should be no need to call your bank on an 0845 number, most banks now use 0345 numbers. Calls to 03 numbers are inclusive on landlines and on mobiles.



See also:
https://forums.moneysavingexpert.com/discussion/5220589
https://forums.moneysavingexpert.com/discussion/5223890

abiabc

Thanks Ian

That's what I thought. That BT had charged me a full minute of access charge but no service charge. That in itself is a strange one.

The number was Santander. I didn't have an alternative to the 0845 number as that was what was on my last statement, only in June. When I rang the 0845 number two days ago Santander gave a recorded message saying the number has been replaced by an 0800 number. Which is all great and good but they gave no advance notice of this number change.

Check out the Santander website and it is now showing the 0800 numbers.

But still ... BT have charged me to call a number which should be free in my calling plan and which they say is free in my calling plan. That is what I am disturbed by and want to make people aware of and to look out for.

Ian011

The nature of number changes is that the new number should not be publicised until it is actually available and working. Something could go wrong during implementation to delay or cancel the change.

The steps have to be: plan, implement, publicise, change announcements, phase out old number in stages.

Most organsations will initially have both numbers working in parallel for a short while. Once the web site has been updated and paperwork starts to be updated, the next step is to introduce a message on the old number advising the caller there's an alternative number that can be called, with the old number otherwise working as it did before. Once most of the traffic is going to the new number the next step is to change the message on the old number over to a free to caller announcement telling the caller to hang up and redial the new number. When the old number is publicised nowhere and it receives hardly any calls it's then time to completely de-activate it, thereby generating a dead line tone when called.

Wherever you see an 084 or 087 number advertised, always try calling the matching 034 or 037 number first. If it works, it will be a cheaper call. If it doesn't, there will be no charge.