I want to use a claims management company...I GIVE UP WITH MBNA BANK!!!

gman41

Hi everyone...
I want to know anyone who has used a claims managament company, because I have done some PPI myslef and have had limited sucess, but I have to say MBNA are terrible to deal with,
I have had letters for other people sent to me, when I phone they ask me for my password (this I set up in 1998!!!)
letter asking for more information (I have give them account details and address and an old statement)
and they just keep delaying...
HAD ENOUGH!
so want to hand to a Claims Management Company...but one that has a low fee and Quick to see If I have a claim?

Any ideas anyone??

k.:(:(:(:(

KRB2725

I am very new to this so somebody with more experience may say this is wrong, but why don't you just fill out the questionnaire on the Financial Ombudsman's website and send that to MBNA?

They then have a few days to acknowledge and eight weeks to respond.

I wouldn't waste 30% ish on a CMC when that's all they're going to do anyway. The questionnaire took me about 15 minutes to complete.

gman41

I have!
They dont want to deal with it!

Partridge89

If it's more than 8 weeks since you first complained you have the right to refer to FOS, from what you say this is an option you should be seriously considering, IMO. Please don't use a CMC, they are a waste of your money as the poster above says.

welshgasman

Firstly, none have a low fee.

Any questions that need to be asked will need to be addressed by you. Even if they go through the CMC, you are the only person who will have the answers.

Think of the old adage ... Cut out the middleman.

Plenty of horror stories on here from people using a CMC.

Just do a Forum Search in the top menu bar.

-taff

So basically you don't kno if you had PP|I or not then?

In which case you have to send a SAR and £10 to them to see what details they have.

Follow the method for closed accounts if they are closed.

http://www.moneysavingexpert.com/reclaim/ppi-loan-insurance

Nasqueron

gman41 wrote: »

Hi everyone...
I want to know anyone who has used a claims managament company, because I have done some PPI myslef and have had limited sucess, but I have to say MBNA are terrible to deal with,
I have had letters for other people sent to me, when I phone they ask me for my password (this I set up in 1998!!!)
letter asking for more information (I have give them account details and address and an old statement)
and they just keep delaying...
HAD ENOUGH!
so want to hand to a Claims Management Company...but one that has a low fee and Quick to see If I have a claim?

Any ideas anyone??

k.:(:(:(:(

If you have already made a complaint and got nowhere simply pass it to the FOS and let them deal with it. As you have already made the complaint all a CMC will do is forward it to the FOS (they might try and raise a new one but as you already have one it'll be dealt with that way) - do you really want to lose 30+% (and VAT on top) simply for one quick phone call?

CMC are not magicians and have no special power or weight on complaints, there's a fair chance they won't even bother chasing, just send a complaint off and sit back and watch the money pour in thanks to people sucked into their myth about the "service" they offer.

magpiecottage

Fill in the form at this web page. The people there will charge you a very reasonable fee of nothing!

[Deleted User]

MBNA keep sending me automated letters direct, do you not get these? couldn't make it easier to do a claim back I think DIRECT, I've had a couple come though with a Harlow address I'm sure, last mailing was only a couple of weeks back, wish I could be bothered : /

maggyp

Hi I had dealings with MBNA they were unhelpful so I completed the form for the FOS and left it to them.

The FOS upheld my complaint and I received a cheque for around £26K.

Don't give up and remember all the info you put on the form you will still need to give to a claims company.

It really isn't worth using a company.

Just complete the form.

Marty_Hopkirk

Under no circumstances use a claims company.

Marty...