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Advice post flood in new build
owllady
Posts: 29 Forumite
Some may remember my post from a few weeks ago regarding a flood of raw sewage. To cut it short short we moved in just before Christmas. Early March we reported the downstairs toilet was blocking. It took four weeks for company to jet the drains only for them to jet the wrong house drains. After a bath the velocity of water forced the block out the toilet and all over the first floor. We called the 24 advise line who sent a drainage company out who ripped up the floor in the early hours of the morning and chucked all our property out the front to be skipped. The next day we were told to itemise our property damaged and they would replace it... I sent a letter, not necessarily scathing but stating how this had impacted on us and asked that firstly we want our house restored, personal belongings replaced and finally a gesture of goodwill.
Three weeks later we've been told to vacate our house for 3 nights whilst they do repairs. We've just had a reply from customer services saying as an act of good will they will replace our items. But we were expecting this anyway. Should I accept this as it is our continue pushing for a form of compensation?
Edit: * forgot to add that our neighbour stated that the week before we moved in our drain was full of building ruble as it flooded his garage we asked for this to be investigated but all they came back with was the site was experiencing drainage issues.
Three weeks later we've been told to vacate our house for 3 nights whilst they do repairs. We've just had a reply from customer services saying as an act of good will they will replace our items. But we were expecting this anyway. Should I accept this as it is our continue pushing for a form of compensation?
Edit: * forgot to add that our neighbour stated that the week before we moved in our drain was full of building ruble as it flooded his garage we asked for this to be investigated but all they came back with was the site was experiencing drainage issues.
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