Co-Operative Energy Online Account Portal

LiverpoolsNo9

I am considering switching from E-On to Co-Operative Energy (yes I realise there are currently some issues surrounding a switch) but I was wondering what the Online Account Portal is like compared to E-On's.

What tools do Co-Op have? Are the meter reading submissions working? Can you change the monthly direct debit amount online like you can with E-On. Any and all information would be helpful.

Thanks.

r2015

what the Online Account Portal is like compared to E-On's.

At the moment, total crap, though it may improve.


The only thing I can do is submit readings, everything else doesn't work.

von

It's been 14 weeks since I switched from Scottish Power to Co-operative Energy and the switch still isn't finalised. It's taken an e mail to the Chief Executive of the company to finally get something done. My advice is choose another supplier.

swanny65

von wrote: »

It's been 14 weeks since I switched from Scottish Power to Co-operative Energy and the switch still isn't finalised. It's taken an e mail to the Chief Executive of the company to finally get something done. My advice is choose another supplier.

Bloody Hell - and i am concerned that i havent heard anything for 6 weeks........

fat-pudding

16 weeks since I switched and I still have no access to the online portal and no responses to my complaints about this. They took my meter readings and then refused to release me early from the contract despite being in breach of that contract.

I have told them that I expect them to compensate me and let me leave early and it's now silence from them with no responses to me asking if the complaint is deadlocked so that I can escalate it to the ombudsman.

Co-op energy are the worst utility company that I have ever had to deal with, and I even had to use npower once.

I would seriously suggest that if anyone want to use co-op energy then you think again.

nuunaa

Try 08000937540 for online portal enquiries.

modsandmockers

LiverpoolsNo9 wrote: »

I am considering switching from E-On to Co-Operative Energy (yes I realise there are currently some issues surrounding a switch) but I was wondering what the Online Account Portal is like compared to E-On's.

What tools do Co-Op have? Are the meter reading submissions working? Can you change the monthly direct debit amount online like you can with E-On. Any and all information would be helpful.

Thanks.

Co-op Energy have been claiming for months that their new website is intended to create a market-leading customer experience, but so far it's not looking very good. Almost none of it works, and its appearance on the screen is decidedly amateurish. They are still saying in the online user guide that the outstanding issues will be sorted out by the end of May.

None of this is referred to on their main website, and I cannot understand why they have not been told to stop recruiting new customers until they have sorted out their IT problems.

Malcolm1948

Not just their IT problems, their entire Customer Service is a shambles. Phones are not answered promptly, emails receive an automated response and are then ignored. A quick look at their Facebook page gives an indication of the levels of customer discontent - and there is evidence that 'awkward' posts are regularly deleted and some users blocked.


Keep well clear!