Don't trust Homeserve "No fix no fee" promise

justintime999

I went through Homserve brand "plumbernow" to fix a bathroom leak. The confirmation email came from Homeserve with a reference number.

So the engineer came and did not fix anything but gave general advice and left. My credit card statement came and Homeserve had charged me £99. So I phone them up and they say we don't know anything about this job number. Utter rubbish. I have used Homeserve before through plumbernow and know that when you phone them it's one database and they have access to all info.

They promised a call back from someone who "knows" and no-one has bothered to call back.

I'll be doing a chargeback via my credit card but a WARNING for future folks.

jess1974

Homeserve have a shocking reputation....i always rely on local tradesman x

enfield_freddy

jess1974 wrote: »

Homeserve have a shocking reputation....i always rely on local tradesman x

it was probably a local tradesman hired by them for £45

HomeServe_company_representative

Hi Justintime999,

Thanks for sharing your review. I’d like to investigate the issue you’ve highlighted so that I can try to assist you. At your earliest convenience, please email us and we’ll be happy to contact you and discuss this in more detail. You can locate our email address on our profile page if you’d like to get in touch.

Speak soon

Jack
Here To Help Team
HomeServe

pmduk

I hope the OP returns to update us on Homeserve's "investigation"

justintime999

pmduk wrote: »

I hope the OP returns to update us on Homeserve's "investigation"

There is no investigation. I left my number and no-one called back.


I spoke to one of their guys on 29th April who gave me a fake name and reference number. He promised me I would get a refund.


I phoned up today as my credit card statement has come and no refund. Apparently I never called anyone from homeserve to do a job and they can't find me on their computers they don't know anyone who works their by that name and they don't recognise my fake reference number. They don't recognise the reference number from the email and want to know why I'm calling the number on the email they sent to me confirming the appointment!!!

justintime999

The fault is on my part. I used homeserve twice within a month and mistakenly thought the first transaction was the second one that had not been refunded.

As it happens the homeserve didn't take the money for the second transaction. I was looking for a "payment of £99 AND refund of £99".

I apologise unreservedly. There was no fault on the part of homeserve.

enfield_freddy

There was no fault on the part of homeserve.




a statement not heard very often , It,s almost good enough to frame

HomeServe_company_representative

Hi justintime999

Thanks so much for clarifying that the issue you referred to has been resolved. If you need any help at all in the future we’re always happy to help. You can find our contact details via our profile page should you need to get in touch again.

All the best

Famena
Here To Help Team
HomeServe