dress shrunk after handwash

lucys_mum

Hi
My sister spends loads at small niche boutique and last purchase for my daughters wedding was hand washed on return. Shrunk. Owner said she can't be expected to refund her in case the manufacturer doesn't refund shop! Sister gutted- had 2 more occasions to use dress. Washing instructions were 'washing machine cool wash' sister washed by hand in cold.

advice please so I can pass on - will have paid by card (over £100) but don't know if credit card

Thanks everyone:T

unholyangel

When did she purchase it?

lucys_mum

within last 2 months - can be more specific if required. Unworn till my daughters wedding on 18th April

InsideInsurance

So what is the shops current proposal?

They would be entitled to have it inspected which in most cases means returning it to the manufacturer.

What were the care instructions on the dress?

hollydays

With an expensive dress I'd have got it dry cleaned

InsideInsurance

hollydays wrote: »

With an expensive dress I'd have got it dry cleaned

Dry cleaning using exceptionally harsh chemicals that causes damage to fabrics. You should only ever dry clean those things that react badly to water.

Really, follow the instructions on the care label, if they say dry clean only then dry clean, if they say dont dry clean then dont etc.

hollydays

InsideInsurance wrote: »

Dry cleaning using exceptionally harsh chemicals that causes damage to fabrics. You should only ever dry clean those things that react badly to water.

Really, follow the instructions on the care label, if they say dry clean only then dry clean, if they say dont dry clean then dont etc.

..er .. Obviously..

lucys_mum

InsideInsurance wrote: »

So what is the shops current proposal?

They would be entitled to have it inspected which in most cases means returning it to the manufacturer.

What were the care instructions on the dress?

They want to send it back to the manufacturer in Belgium for their comments.

Care instructions: machine wash on cool - my sister hand washed in cold.

She particularly purchased this as it was washable and could use for other occasions without dry cleaning.

kev.s

sure she just didn't "grow"?.... :whistle:

macman

Retailer is incorrect. OP's contract under SOGA is with the retailer, not the manufacturer. Whether the latter refunds the retailer is not the OP's concern and does not affect her liability-if it can be proven that she is liable.

InsideInsurance

macman wrote: »

Retailer is incorrect. OP's contract under SOGA is with the retailer, not the manufacturer. Whether the latter refunds the retailer is not the OP's concern and does not affect her liability-if it can be proven that she is liable.

Given the length of time involved its up to the retailer to disprove their liability rather than the OP to prove it. Its assumed all faults in items under 6 months old are inherent.

The query of if the manufacturer will refund the merchant is irrelevant from a SOGA perspective but it is common for the manufacturer to be used as the judge of the cause of the problem. If that triggers a refund or not to the merchant will be dependent on their contract but for most small companies it will

hollydays wrote: »

..er .. Obviously..

You would have thought so but on the basis that people on a sartorial fashion forum talk about getting all of their shirts dry cleaned every week some people clearly dont understand that dry cleaning isnt a "better" way of cleaning and that shirts should simply be laundered normally.