removing name from mortgage-have i been conned?

SPB_3

In 1999 myself & ex-partner took out a mortgage with HSBC for £39k, shortly followed by a 2nd mortgage of £12k. In 2001 we split and it was decided that I stayed in the property and took over responsibility of paying both mortgages. As both of our names were on the mortgage I asked HSBC to remove my partners details, they advised that it wasn't as simple as that and that I must take out two new mortgages, to which I agreed.

Since then I have discovered that colleagues of mine have been able to simply remove a name from the mortgage by paying a fee of £150. I feel I have been mis-informed by HSBC and that they simply did this to inprove their in-branch sales figures and gain commission for the advisor involved. Also my main concern is as they were repayment mortgages that I have paid far too much interest compared to what I would have paid had they simply removed my partners name.

Please respond asap and advise if I am correct in my thoughts and if there is any action I can take.

dunstonh

. I feel I have been mis-informed by HSBC and that they simply did this to inprove their in-branch sales figures and gain commission for the advisor involved.

You may feel that but HSBC staff dont get paid commissions on mortgages so your reason is not correct.

Have you asked HSBC why they did it like that? Depending on their answer, you can then decide whether it is grounds for complaint or not.

Scott

I know on some older products you had to remortgage totally to do this.