BudgetAir.co.uk has THE worst CS

MoneySpendingExpert888

Booked flights to the states around last year, and i am due to travel this coming monday.

Noticed that they changed my itenary to a different flight without letting me know or even asking me first. Flight is now 3 hours earlier and means we will have to wait 3 hours longer when changing flights, no idea when you are with a child.

I said i was not happy about this and I would be ok with it if they found us an earlier connecting flight, they found us an earlier flight which would then cut our waiting time down from that 5 hours to our original 2 hours (still not happy about having to wake up 3 hours earlier though).

I fly out on this coming Monday (2 days away) and this Monday just gone was when i had this conversation about the flight change. The agent confirmed to me on monday that my flights would be changed and that I would get the new flight confirmation at the end of the day. Didn't arrive.

Same situation happened Tuesday, Wednesday, Thursday, Friday,each one of these days i called up and sent emails a minimum of twice each day to both their CS team and even the email address of their parent company (Travix) asking when I am getting this confirmation.

Never received an email reply back from about the 12 emails sent, when i called up i got hung up on at least 75% of the time when the agent got flustered when i pressured him on what was going on, they literally sigh and then tell me to wait a second while they put me on hold and then disconnect me after on hold for 20 secs, this happened with 5 different agents, it seems like they have been trained to do this or something.

Even today i still haven't had the flight confirmation, i spoke to the actual airline who said that my flights were still the same (5 hour wait) and that they cannot do anything because i booked with a travel agent.

I don't even know if its lucky that i have all the phone calls recorded which the agent is specifically telling me that I am getting the new flights and that i will get the confirmation through at the end of the day, like 5 days in a row.

Anybody know of any solutions of what i can do with a company who don't even respond?

The last email i sent asked for them to acknowledge this as an official complaint (sent to both the company and their parent company) which they should at least respond to as part of a complaints procedure, not heard anything back from that email either.

any advice would be appreciated. Thanks

MoneySpendingExpert888

Also, each time i have sent the emails they actually send an automated acknowledgement reply so its proof + confirmation they do actually receive the emails, they are purposely just not responding.

Alan_Bowen

The reality may be they they booked the 'wrong flights' in the first place, it isn't easy or free to change flights at the last minute and frankly there is little you can do when you book with an agent outside the UK with no ATOL licence. I suspect they were stringing you along when they said they would change them, by all means contact them again when you get back but also check with the airline to see who, if anyone, changed the flights in the first place.