Rights to return a computer bought online

lucy03

MarkWatson wrote: »

I would be stunned if they went for that! We are talking about a brown cardboard box and some filling material. The actual cost of that would be less than £5 so unless they are seeking to make a profit on this aspect of things (which I imagine would be contrary to the regulations) then I would expect something around that mark.

I'm guessing over the next few months we'll see some companies who don't bother charging at all and just write the cost off to those companies who put the charge at what they think they could convince a judge is legitimate if pushed. It'll be interesting (to me anyway) to see how various companies respond as I haven't yet seen any company put forwards a cost in this situation.

I don't know the answer but would a judge in court decide that even as much as charging a £10 reboxing fee and £40 charge for an IT engineer (or whatever the technical term is) to reformat the computer to their satisfaction is excessive?

bluenoseam

Probably not as the judge would also consider the effect it would have on that item long term. Essentially it will become difficult to move on again & will be dependent on the right customer in the right time - but it's more than reasonable to suggest that full retail value is impossible to regain. From there out it's a question of how big a hit it's going to take and it's going to take a significant hit to sell, at the very least 25% of full value.

I wonder if the OP is experiencing it being slow as the result of either having unrealistic expectations or if they're experiencing it being slow because they didn't know what they were buying. But I'd expect this to be a difficult case to fight in order to get anywhere near the full price back - especially given the extremely foolish act of throwing away the packaging!

wealdroam

The OP has decided that this thread is not worth updating and has for some strange reason appended his latest progress on this much older thread:

https://forums.moneysavingexpert.com/discussion/5081858

MarkWatson

The very strange reason (you appear to be easily baffled) is as I pointed out on my posting on the other thread - that thread gets a higher google ranking than this one - ergo that is likely to receive more page views and be more worthwhile to post on in terms of getting more eyes on the page.

shaun_from_Africa

MarkWatson wrote: »

The very strange reason (you appear to be easily baffled)

It's not a case of anyone being baffled, it's just a lack of common courtesy on your part.
This thread was started by you and has received replies and advice from 11 different MSE members, people who might well be interested in seeing how the problem is progressing.


However, you decided to put a follow up comment on a thread which you didn't originally start (an action generally referred to as hijacking a thread) and by doing so were basically turning your nose up at the earlier responders.

MarkWatson

Not discourteous in the slightest. You are assuming that I would not have updated this thread too, which is incorrect. The point of a forum is to get ideas/information/discussions out there; the other thread is on a not entirely unrelated subject and I'm sure there won't have been a huge amount of distress caused by an extra posting on there.

Geodark

MarkWatson wrote: »

Not discourteous in the slightest. You are assuming that I would not have updated this thread too, which is incorrect. The point of a forum is to get ideas/information/discussions out there; the other thread is on a not entirely unrelated subject and I'm sure there won't have been a huge amount of distress caused by an extra posting on there.

one thing to ask though, when you turned on the machine the first time did you run through the registration process? if so then it definitely isnt a case of testing as you would in the shop - and a new licence key would be needed in order to sell the machine.

societys_child

I think the problem with the computer was probably the recurring and often discussed id 10t failure. Looks like PCW decided it was easier to refund.

wealdroam

Geodark wrote: »

one thing to ask though, when you turned on the machine the first time did you run through the registration process? if so then it definitely isnt a case of testing as you would in the shop - and a new licence key would be needed in order to sell the machine.

That's really not a problem Geodark.
Mark has already told us elsewhere:

MarkWatson wrote: »

I'm sure everyone who spends a couple of hundred quid on an item from PC World/Currys will be pleased to know they can get a refund whatever the circumstances.

He has also offered to put MSE right on this too:

MarkWatson wrote: »

...if anyone from MSE wants to follow this up I would be only too happy to give chapter and verse on this - the company is deliberately misleading customers into thinking they do not have the right to a refund when the law is very clear they do.

MarkWatson

Geodark wrote: »

one thing to ask though, when you turned on the machine the first time did you run through the registration process? if so then it definitely isnt a case of testing as you would in the shop - and a new licence key would be needed in order to sell the machine.

Happy to reply to that Geodark (no idea what the above poster means by his posting). In a shop they would have had to have got through the registration process in order to get to the desktop, however there is also the issue that PC World/Currys refuse refunds of any kind (even partial) if the machine is switched on; that is clearly contrary to the regulations.