Onkyo & Richer Sounds

InsideInsurance

Well my Home Cinema amp by Onkyo has gone on the blink after 2.5 years. First a vent - the serial number is at the back at the bottom which when you have 30 odd cables forming a rats nest going into the back makes it damned hard to get to.

On the positive, one call to Onkyo and they confirm its a known issue and so will be repaired for free with them offering to send out a box to return it to them.

Now being in for the packaging to be delivered, then again for it to be collected and a third time for it being returned repaired is a pain and being without the central unit to my setup is also a pain.

Quick call to Richer Sounds and they offer to take it in and deal with its being sent back etc and give me a loan unit whilst its being repaired.

Obviously best of all would have been if it hadnt been faulty at all but given it has gone faulty couldnt really ask for a better result.

Exile_geordie

Yeah Richer sounds are great in my experience for when something goes wrong with their higher priced kit.

InsideInsurance

Exile_geordie wrote: »

Yeah Richer sounds are great in my experience for when something goes wrong with their higher priced kit.

Thankfully this is the first thing from them thats gone faulty.

From the sales perspective I do find them a little variable both in knowledge and service.