Interesting telephone conversation with YB

HAL_9000_2

I had been a little tardy getting my YB Visa card payment away last month because of work committments, which I accept, I'd missed the cut off day by a day or so and hold my hand up too.

I got a phone call this morning from YB making me aware I missed the date and the consequences of that, fair enough I thought. Then the caller went on to seek reassurances that next months payment would processed on time, which I confirmed it would. I mentioned almost in passing the account was more than likley to be paid off in full very shortly and mentioned I had an upheld complaint for the miss-sell of PPI on the account - the caller then had to consult his team leader. To cut a long story short I gave the Ombudsman's reference No to caller, who said he would have to seek advice and he ring back later today. I get a call from a lady at 7pm tonight from the YB to say they have raised a further complaint (I never asked for one to be raised) and said it could be 16 weeks before I get an offer.

I then went onto to say I had letter from FOS dated Feb. 17 saying I would get an offer in accordance with their guidlines within 8 weeks, which expired on April. 14. Shortly after that deadline has passed I rung YB FOS team who said my case was not entered onto their system until March. 4, which the 8 weeks expires on April. 29. I pointed this out to the lady saying to her I believed them to be in default as from next wednesday. She then went could I provide a scan of the FOS letter to their complaints team to a NAB eMail address, which I have done just now with a brief note about the circumstances and asking for a prompt resolution.

Is it just me, or is it the mere mention of the FOS with last weeks news has sent YB/Clydesdale into meltdown.

I'd be interested in any comments from those more informed than me.

Marty...