Manners...

MissTeacher1987

I just need to let off some steam! Twice in the last week someone (the same person) has made arrangements via the EA to view my property, which is currently empty. Twice this same person hasn't showed up! I'm annoyed as if I have wasted time sitting in an empty property, I think it's bl***y bad manners! Sorry I just needed a rant

[Deleted User]

Hi,

if he/she wants to view again just ignore him, obviously not too interested.

MissTeacher1987

I've told the EA if he asks to view again they can do the viewing, I'm not wasting my time again!

jjlandlord

When you try to sell a house, suddenly you find yourself "on the other side" and have to deal with potential customers.

That is when you realise how many 'consumers' treat traders and businesses...

missbiggles1

The EA should be doing the viewings and having the inconvenience, not you. That's what you pay them for!

Anatidaephobia

Quizzical_Squirrel wrote: »

I did this to someone once.

I couldn't get a message through to cancel the appointment because it was a Sunday and the estate agent was closed. I had no way of contacting the sellers.

I felt really bad for them because I'd messed up their day and put them to a lot of trouble for nothing.

Once is annoying for the seller but understandable, and there's nothing you could do if you couldn't get in touch, but this person has made the same mistake twice!

I wonder if they told the EA the reason for missing the first appointment when they booked the second?

MissTeacher1987

The EA told me it 'crossed wires.' I'm going to ask the EA to do all viewing from now on, a few people have mentioned that that should be the case. Once was mildly annoying, I understand people get caught up and things happen but twice is rude!

rosie383

It suited us to do most viewings ourselves as we were in the house anyway. If it was an empty property I'd definitely be expecting the EA to do it.
And like quizzical squirrel I have not turned up once but had tried to leave messages. I felt bad but there was nothing I could do.

MissTeacher1987

Thanks for the advice

Kantankrus_Mare

We had this happen to us twice (different people) when we were trying to rent a property out.

Sat there in an empty property 10 mins before the appointment.

Time of viewing comes and goes and you think they may be held up in traffic.

Twenty mins later you try to ring them with no answer.

Half an hour later you realise you have a no show.

Just rude!!

rosie383

Quizzical_Squirrel wrote: »

I'd consider letting the EA do it but don't just let them do their own thing. Some of them just walk in and say 'This is the Kitchen' and that's your lot.

Take them round (there may be more than one who will conduct viewings) and refine their sales patter with them. More than once if necessary. Mine took notes!
If one of them is good, ask for that one to conduct the viewings.

You need to know they'll say the right things about each room, highlight the good stuff, set the scene to reel the buyer in and suggest possibilities tailored to the buyer.

And when you're not there? Surely a good EA will do a good job anyway, but the lazy ones will just say whatever you want to hear then do their own thing when they are showing viewers around if you're not there. How are you ever going to know?