RBS old ppi claim offer help

jay900

Hi,

A couple of years ago I put in a claim for ppi against an old loan I took out ten years prior. I received a couple letters from the lender (RBS) point blank refusing the claim. I then tried with the Ombudsmen who requested more information which I couldn't provide and so I decided to give-up.

Now a year or more has passed and totally out of the blue, RBS has written to me stating they have 'looked again at my case' and issued a final offer cheque of £80 (unless I can prove hardship at the time). As this is probably only 10% of the original ppi claim, what should I do?

Thanks in advance.

amersall

If you have the proof of more PPI paid, I would get back in touch with them, as I read it, you possibly have not and if the bank do not have more info then you will have to accept the redress.

dunstonh

unless I can prove hardship at the time

Hardship has nothing to do with PPI. Did you make another complaint about bank charges and financial hardship?

jay900

dunstonh wrote: »

Hardship has nothing to do with PPI. Did you make another complaint about bank charges and financial hardship?

No I didn't mention hardship.
What I find strange is the cheque, considering they refused the claim such a long time ago.

dunstonh

Lots of banks are going back over old complaints and changing the outcome. This was mandated by the regulator. So, nothing unusual there.

Insider101

jay900 wrote: »

As this is probably only 10% of the original ppi claim, what should I do?

Thanks in advance.

I'm not totally sure what you mean by this. You don't "claim" a specified amount. That isn't how it works. If your complaint is upheld, they calculate the redress in line with a defined formula set by the FCA.